Best location with average service
on Feb 3, 2019
The location of the resort is so beautiful that you will forget about all other issues. It is also very well maintained however the service is really not upto the mark. We reached from Bangalore after 7 hours drive to find the reception completely empty with phone kept off by the staff. We waited almost 20 minutes before we could locate a staff and ask for a room. They close the service at 9.30 PM at night which is again a big bummer. Breakfast menu is also very limited. The resort has lots of potential only if they could improve their service.
Even after so many shortfalls we really enjoyed our stay only because of the location. All you could see from the resort are mountains and tea gardens. The property itself has a beautifully maintained garden. You would not bother to go to Ooty (which is 15 kms away from the resort) because it provides you with everything that you can wish from Ooty.
If the owners or management of the resort is reading this please train your staff to provide better service.
Amazing Stay. Very Highly recommended
on Dec 27, 2018
Our family enjoyed the stay at Western Valley resort.
We live in London and stayed in numerous hotels in Scotland and Europe but this is the best resort thusfar.
Kids really enjoyed the stay as there were plentiful games in the leisure area. In fact they never wanted to get out of the resort as it was so beautiful and relaxing.
Staff were very kind and addressed every query of ours in a best way.
When we wanted our kids breakfast to be cooked in a specific way it was perfectly done. Willingness to serve is very strong.
Thoda Hut was the best choice as the kids used to bunk bed in UK.
I was very particular about the cleaniness of the toilet and it was spotless. Well Done Staff !!!
Kids are asking to come again to stay in this wonderful resort. Need to plan.
Fanstastic Resort !!!
on Dec 27, 2018
We visited the resort from UK, we stayed in the Thoda Hut and it was one of the best resort I have ever stayed .
This resort is well placed and there is absolutely no building nearby to block the views. You will get a fanstastic view from every place of the resort, whether it is from your room , garden, restaurant, gym.. anywhere
Resort was very clean and very well looked after.
Very well maitained landscape, Staff were very friendly.
Complimentary breakfast had lots of choices and the taste was brilliant. We ordered our food in the "Fat Ducks" restaurant during our stay, it was perfect everytime.
Staff recommended us to look at the sunrise as it was so scenic, I will never forget that view. Very highly recommended.
I will never think of staying elsewhere when I visit ooty next.
Highly recommend everyone to visit.
A serene romantic place for couples
on Nov 28, 2018
Overall 4 out of 5 stars. Our room was with the view and it was just awesome.
Location: Just one word - Amazing. Direct view of Avalanche Lake. The resort is in the middle of Tea estates.
Resort: It's beautiful. It has all the required amenities. Privacy of guests is well respected. It's well maintained and clean.
Reachability: Not so good road to reach the resort, but it's only for less than 500m.
Room service: Average. Sometimes quick, sometimes slow.
Nice Location and view but non cooperating staff
on Nov 20, 2018
The location is excellent and the resort is good. The views rooms and everything is good. The food was nice but the staff was not friendly and was just there to do his duty. Was very much disappointed with the behavior of the counter staff.