on Nov 3, 2019
The property is located in a sprawling estate with a huge lawn surrounded by trees - lots of place to run around and play if you have kids
The rooms are large and spacious; my 4 yr old had a ball of a time running around in the room itself.
All rooms are suites; ours was a junior suite which came with a sitting area, along with a bedroom with attached bath. The sitting area opened to a small courtyard open to the sky.
The housekeeping service was prompt.
The bathrooms were clean with running hot water between 6:00am - 10:00am and 6:00pm - 10:00pm.
The dining area was once the royal ball room / court; this and many other artifacts / furniture / decor have a grandeur to it.
Since all 'rooms' are essentially suites, there are not too many of them, unlike a commercial property. This means less guests and more quiet.
The chef who was handling the dinner service was good and was very helpful; he prepared custom dishes to accommodate our preferences.
The main restaurant seems to be tailored for foreign visitors, their dishes are self contained i.e. comes with a rice / bread with a curry. The food tastes decent - we dined there twice - although I would say a little overpriced
The room did not have any windows. Views are a big part of any scenic destination and Ooty has lots of sights to offer. No windows hence no views was a big letdown. The french window opening into the courtyard had to remain curtained for privacy.
Heritage does not mean weather beaten. The furniture was not maintained; the indoor furniture was in desperate need of polishing and a fresh coat of paint for the outdoor ones was long overdue.
Since, all the rooms are suites, there aren't too many guests on the property. Since the dining area is huge, its felt a little too silent, muted and unlively for my taste.
The breakfast service was a tad bit slow; the baked items eg muffins, danishes were not fresh. We ordered dosa for breakfast and the waiter served just the dosa sans the sambar, chutney etc. Going forward, we specifically mentioned chutney and sambar along with the dosa.
I would not visit again. While the heritage and the royalty bit is all great, the charm wears off soon when the service does not match up. The price tag is pretty high and it does not give enough bang for the buck.
great stay at a heritage property
on Oct 13, 2019
We are just back from a two-day stay at the Fernhills Royal Palace. It is a beautiful property spread over acres and away from the rush of the town square. The rooms are big and luxurious. The breakfast was sumptuous. We also had dinner on both nights at the hotel dining hall. The food was well prepared and Mr William took good care of us. The sight of the bisons grazing within the hotel compound was a bonus. However, the hotel needs to be marketed well - such an elegant property should attract more visitors. Finally, a special thanks to Mr Robert at the Reception for his cooperation and help.
Grand but lacks lustre!
on Jul 5, 2019
We spent 2 nights here. Gorgeous and spread out palace grounds with beautiful views and big pine trees all around. It was a grand heritage property loaded with palace artifacts. The property was clean and had all the basic comforts - good bed, massive rooms with plenty of storage, hot water from 6 to 10 AM and PM which they inform you in advance.
Food is only good if you stick to basic roti subzi, dal chawal and dosas.....anything else like garlic bread, soups, fried rice...and expect it to be below average. Staff is polite and helpful but just like the property, they also look a bit tired. For example - The manager who checked us in has clearly not washed his jacket for days but was really pleasant and polite.
The property needs a lot of work & renovation. The paint is coming off in several rooms, doors and windows don't shut smoothly. The exteriors of the building needs a lot of repair. The property is definitely a bit run down. I also believe this is the reason i saw the manager stopping a visitor from taking pictures. The website photos do not show the accurate state of the property, i found that misleading.
Because of the poor physical state of the building and food being very basic, the property is only worth staying if they charge less than Rs 7000 with breakfast and taxes, which is not the case right now. It will be a fun experience at a more economical rate.
I suggest to improve the food and repair the property and it has a potential to be a high end boutique hotel.
on May 22, 2019
Really it was pleasant stay for our Directors family... they have got treat 2 days king and queen.
I really advise everyone... Really happy thumbs up..
Food was good and selective.. good deal and luxury stay.
Awesome stay with Family
on May 15, 2019
Stayed for 4 nights on a family trip at this hotel and very happy with the decision we took. Though I read a few negative comments about the hotel before I booked the same, but after lot of queries and confirmation from the hotel that the interior renovations took place in December, the booking was done using their office in Delhi at almost 50% of the cost than the ones advertised by various websites.
Once we arrived at the hotel, the checkin was about 1 mins job as the hotel was expecting us and room was ready.
It was a beautiful Deluxe Suite, very clean and tidy. The room service was prompt and the dining in the ball room of the palace was equally good. Food preparation by the staff was good. Buffet breakfast spread was pretty decent. The staff member to mention was Mr William, part of the restaurant team, eager to assist in any way.
Mr Kannan, the GM of the hotel himself greeted us on day one and assisted us for late check out on last day, as our flight from Coimbatore to Mumbai was a late night one.
Overall, a perfect luxurious stay for our family.
The only drawback in the room was that the wifi is not there in the rooms. But as we were looking for a digital detox, even that was a welcome thing.