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Waterstones Hotel

1 room, 2 adults
Very Good
4/5

Not a premium propertyon Dec 24, 2017

My company booked the hotel for one night stay & the experience was not so good room service was ...Read All

Mars Enterprises Sahar, Mumbai , Mumbai
Amenities:
  • Internet
  • Parking
  • Valet Parking
  • Restaurant
  • Kids Pool
+ More

Rooms

N/A
Hotel Room
View Image

In High demand

Amenities
  • Air Conditioning
  • Private Bathroom
  • Television
  • Telephone
  •  + More
N/A
Hotel Room

In High demand

Amenities
  • Air Conditioning
  • Private Bathroom
  • Television
  • Telephone
  •  + More
N/A
Hotel Room
View Image

In High demand

Amenities
  • Air Conditioning
  • Private Bathroom
  • Television
  • Telephone
  •  + More
N/A
Hotel Room
View Image

In High demand

Amenities
  • Air Conditioning
  • Private Bathroom
  • Television
  • Telephone
  •  + More
N/A
Hotel Room
View Image

In High demand

Amenities
  • Air Conditioning
  • Private Bathroom
  • Television
  • Telephone
  •  + More

TripAdvisor Reviews

  • hotel_trip
    Not a premium property
    on Dec 24, 2017
    My company booked the hotel for one night stay & the experience was not so good room service was poor adequate cutlery was not provided with the dinner ordered . At business centre we have to take some print outs but the computer was locked with the password after calling at reception a person came for assistance after 20 min but all gone in vain .as the person doesn't know the password for taking a simple print out it took us 45 min wifi was also paid... More
  • hotel_trip
    Amaging place
    on Dec 22, 2017
    This is very good and warm place to stay all the rooms are good design club is extremely very good.all the staffs are very helpful In future I would like to come back again in this hotel. Location is also very good and comfortable. Service was great ... More
  • hotel_trip
    Not a 5 star property for sure
    on Dec 18, 2017
    I stayed here for 3 nights, the room was decent, metro is close-by through it's not of much use. Check in / out takes lot of time like a govt office. Not every one ( at reception ) is friendly ( folks require training. Lot of noise in the night with people shouting, dancing in the top or adjacent rooms. Breakfast is decent, not great. Overall the stay was OK not bad.... More
  • hotel_trip
    The most Horrific 5 Star Property Ever! Misleading Images, Information on the Website! Simply Cheated!
    on Dec 9, 2017
    I had booked this hotel through MakeMyTrip and I must say what an awful experience. I was looking for a nice 5 star property that was neat lavish and offered basic 5 star ammenities. This was for a day on the 9 December. Horribly located around the slums to begin with The moment I entered it find a small shady reception where I was asked to go the second floor for my check in. And what a disappointment. A small reception lobby...However the images on the Website showed and described a much lavish place. Who can call this a 5 Star. Seemed like a old 1950s hotel. The furniture was wearing off right from the reception area. Such a put off. A night before I had requested for an early check in where I was told that in case rooms are available I shall be given one. and the night previous the hotel was fully booked as per the receptionist. I must say I hardly could see any rooms full when I arrived. I mean how can such a place be full. The moment I entered the room there was a major stinking odour in the room. Wonder why was that. I was told that there will be a room freshner sent...Well that never arrived. The Bar - The images on the Web show a amazing place...However it looked like a very shady place even to step in. Who will call this a a bar of a 5 Star. Coming back to the Room - The internet was chargeable and that too Rs 600 for a day. Well in the days of such cheap data availability which 5 star charges for internet. And that is not the end. The connectivity just blew my mind off. The signal would break every few minutes. How can one image to complete a successful business trip without having a flawless internet connection. Bathrooms - Small tiny and the paint on the walls was wearing off. Flooring - Broken at places in the room What a dingy place to be it was I took only 1 hour and 30 minutes of time in the hotel and checked out immediately. I could have not spoilt my day further. Beware this is certainly not a place to be in case you are looking for a 5 Star Property. Awful! Horrible! 2 Star Feeling! Strong Message - Please do not put misleading images on the Website to make it look absolutely stunning. And do not cheat people.... More
  • hotel_trip
    VERY VERY BAD HOTEL
    on Dec 8, 2017
    Very Very Bad hotel. Please don’t stay at this hotel. Rooms are outdated. Room floor has brick kind tile that are used for driveway and footpath in London. Very Outdated hotel and not clean. Total waste of money. Location is very bad as well.... More
  • Excellent
    289
  • Very Good
    227
  • Good
    62
  • Fair
    17
  • Poor
    18

Policies

Check in Check out

Hotel Check-in Time is 02 PM, Check-out Time is 12 PM.

Booking Policies
  1. The standard check-in time is 02 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.