A well maintained place, but poor value for money place with forgetful staff
on Jan 3, 2018
Let's get the good parts out of the way: The place is well maintained. That's it.
While the place is a little away from the market area, it isn't quiet. Mysore Road is right alongside and there is constant traffic to disturb the peace. Don't go there if you are looking for respite from urban noise and chaos.
For the facilities, it isn't cheap. Infact, I wasn't quite sure why exactly it was that expensive, which perhaps was why there were only a few guests on a long weekend in vacation season. Low on value for money.
Breakfast was quite basic, and they will provide some extras upon request. But they can do much better. Food was average at best. Not value for money. Skip the included dinner/lunch options and explore the town for food instead.
The staff is polite, but slow and clearly forgetful. We had asked for a cake to celebrate a special occasion, an anniversary. They promised to deliver a few minutes before midnight. And completely forgot about the whole thing! Infact, we chose to keep quiet to see if they remember and apologise. They didn't. It was as if it never happened! Do not depend on them for any special occasions unless you want the celebration to be ruined.
Another thing that struck me as odd was that in the utter cold of the season, they demanded an additional Rs. 500 a day to provide a heater. Which was surprising in itself. Never before had we been charged extra for something so essential. It was like charging extra for AC in an expensive hotel in a desert.
All in all, quite miss-able. Which is sad for a place that looks so tidy. But you can do better.
I'd have rated it 3 stars, but took one star away for the appalling mistake of forgetting the cake. That is a big lapse.
Disappointing in parts
on Dec 26, 2017
We stayed for three nights in December. There were good points. We ate there three nights and it was well cooked and customer service was good. The Derby room was large and a good view from the first floor balcony, which ran the length of the first floor, over Ooty. The bed was comfortable and plenty of storage space for clothing.
The disappointing parts were:
a 500 rupee charge per day for the blow heater (why when it will be cold?),
lack of trained staff overall,
breakfast day two not out by 8 when service started at 7.30,
day three was a la carte so ordered pancakes which turned up hard as frisbee
no towels,water or toilet tissue left when room cleaned on any day
It’s a good location and nicely laid out property so such a shame the staff have no one supervising and training them. So they are possibly keen but have no idea what to do next. Except dinner when there was much more cohesion.
They were nearly empty most days and this made a rather sad ambience to the property as well. It could stand out if they addressed staff training issues.
Excellent food and service
on Dec 19, 2017
I went there for 5 days from Dec 12 to Dec 16 2017. The food here is one of the best in the country :) The two supervisors Bharathi and Joe were very professional as well as polite. Hot water is available 24x7.
Slightly expensive hotel, but overall it's worth every single penny. Overall service is excellent and the food is best with a wide variety to choose from.
Recommended and I will visit again.
Excellent rooms and service
on Nov 13, 2017
I stayed here for two days in the Derby room. The location was great and the hotel holds a vintage appeal. The extravagant breakfast buffet was worth the money, with the freshly squeezed juice the highlight. The rooms were cozy and amazing, but if I have to pick a flaw, I would say that the bathroom should be a tad cleaner for a hotel of this quality. However, it could just as well have been a one-off incident.
All things considered, I can gladly recommend this hotel to all visitors.
on Nov 11, 2017
Totally surprised by everything here in a v positive manner...the customer centric attitude of everyone here just blew us away...great going Vinca, look forward to visiting again!
Kudos to the mgt team for the excellent training, motivating your staff and even the overall cleanliness of the resort...by Ooty standards v commendable!