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United 21 Paradise

1 room, 2 adults
Good
3/5

Beautiful location but service below expectationson Nov 20, 2017

The location is the best part of this hotel. It is in steps of a tea estate. But it is 25km or 1h...Read All

25/13 A 22- Woodbrook, T R Bazaar,The Niligiris , , Woodbrook, OOTY, TAMIL NADU, India, Pin-643224 , Ooty
Amenities:
  • Parking
  • Restaurant
  • Transportation Service
  • 24-Hour Security
  • Taxi Service
+ More

Rooms

Country Room
Hotel Room
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Crystal Room
Hotel Room
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Classic Room
Hotel Room
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Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Beautiful location but service below expectations
    on Nov 20, 2017
    The location is the best part of this hotel. It is in steps of a tea estate. But it is 25km or 1hour travel from Ooty town. Food below expectations, be it local south Indian dishes or any north indian item. As this is in a remote location so no other dine out options available in nearby.... More
  • hotel_trip
    Location
    on Jul 26, 2017
    This place is located approximately 1hour before Ooty city. Location is good, you can see the clouds pass through you. Greenery and mountains all around. All rooms have a view. First day we were the only occupants. Food was limited electricity was not there for 4-5hrs. Staff was avoiding generated since we were the only one's there. Glasses and towels were not available in the room. We were asked to change room for electricity. Day 2 more than 7rooms oocupied all services were available. Staff is limited. Food options as per availability. Overall average experience. Service needs lot of improvement.... More
  • hotel_trip
    Just good for stay...
    on Jul 7, 2017
    I had been to United 21 Paradise on a weekend. First, the staff goofed up by giving us a classic room instead of cottage. As i had visited for the first time and had only seen a few photographs, couldn't find out. It was only during the checkout we realised the issue. The hotel did compensate our loss in form of free lunch at their restaurant, but the overall experience that we were expecting was lost, as we got a room of a lower category than what we had asked for... The location though was good as it was on hill with tea estate surrounding the hotel.. For those who want to stay here for a lazy weekend, its a good place. For those looking to visit Ooty, this place is a bit far. The restaurant does have a elaborate fare on the menu, but quite a few things were not available. The food was good to taste, but not upto the mark. The staff was acceptably prompt... The only real positive aspect was environment surrounding the hotel. Well... worth for a one time stay...... More
  • hotel_trip
    The worst hotel every they should call it United 21 Hell and not Paradise
    on May 3, 2017
    They are understaffed. There in no room service, no amenities, The room service never answers, staff is rude and unprofessional. The kitchen has a 15 page menu but they dont even have basic stuff to cook in kitchen, Breakfast was pathetic and found a fly in curry when reported to staff they started fighting. The rooms are not clean and all of the property is shabby and very ill managed If you want to spoil your vacation this is the place to stay.... More
  • hotel_trip
    Far away from Ooty, Bad staff and pathetic food, worst maintenance
    on Apr 30, 2017
    This stay is close to Pykara lake, so no where you should consider it as close to ooty - it takes an hour or more to reach ooty from here. keeping the location aside, Staff behaviors was very bad, they were poorly trained, no idea of what they doing, no one picks the call and in overall worst staff. Food was far behind calling it worst, flys & mosquitoes are served with food and restuarnet staff behaves like running a free meal camp in remote areas !!! Rooms are good and beds are nice, but mainaince of rooms are worst than any. So, in short, just avoid irrespctive of discount they offer !!... More
  • Excellent
    4
  • Very Good
    4
  • Good
    6
  • Fair
    4
  • Poor
    2

Overview

United 21 Paradise, a leisure getaway is located about 2 kilometers from the famous Pyakara Boat House & Falls. Guests can choose to stay at any of the 38 spacious rooms with internet connection, which is offered at an extra cost. A wide range of cuisines can be savoured at Spices & Sauces, a multi-cuisine restaurant. There is also a 24 hours front desk, luggage storage, power backup generator, currency exchange and secure parking space offered within the hotel premises.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.