Accessibility for a mobility challenged person
on Jan 22, 2020
Great experience of a heritage hotel. We were given an upgraded room. Staff friendly and helpful. Inclusive breakfast was amazing. A great experience considering I am person physically challenged and uses wheelchair. The doorways were quite narrow but manageable for a smaller person. Access to the pool isn’t possible for a wheelchair user as there are numerous steps. The lift is operating but small to accommodate a wheelchair and requires a second person to hold the door open as it’s an older style lift.
beautiful decor and interiors and that’s just about it! Good service is lacking and needs great improvement!!
on Jan 19, 2020
The pictures of the hotel and ratings on your website was what made us select this place and we had booked for 3 nights for a family of five.
We reached the hotel in the afternoon and the staff behind reception desk, apparently from house keeping, had the most unwelcoming attitude towards our group. He gave us two of the probably worst rooms in the hotel, both on the 3rd floor. The lift was not working at the time of our checkin. We were all tired and wanting to rest after the long journey. We waited for a while for the lift to work. One of the members had a bad leg and could not walk up the three floors. When we asked the same guy when the lift would work he very rudely said that we had no choice but to walk up the stairs!! We were Appalled by his behaviour and his non- apologetic manner!!
When finally the lift was operational we went to our rooms. One of the rooms was very cramped, the floor was dusty and due to clogging, the water from the shower was overflowing into the bathroom. It was a very disappointing stay for the night. The next day we asked to speak to the manager who then gave us another room but on a different floor which we accepted despite being separated from the group. They have different sized rooms but same price for all!!!
The gift shop was never open for the 3 days we were there! We did ask during the time it was supposed to be open!!
The senior staff at reception need training in customer service and shown how to welcome and treat guests if they want them to recommend to others or to return. Amarjit, who helped us with baggage and laundry was the only one who had a smiling face all the time and was very helpful!
Surely we will not be recommending nor returning to this hotel. It’s a shame, as the hotel, as such, with its decor and interiors is not a bad place! Customer service needs huge improvement!!
Misleading and Manipulating staff.
on Jan 19, 2020
I was put up in Jaipur at the JW Marriot Hotel in Kukas. Since it is outside the city, it has network issues and hence difficult for phones or text messages to get through. I was ment to check out from JW Marriot and check into Umaid Bhawan at around 2pm check in time. Due to flawed logistics, we got delayed and reached Umaid Bhavan at 4pm instead of the check in time.
i was travelling with my wife and my son (age: 20 mnths, infant), and i had booked Umaid Bhawan as an extension to my stay in Jaipur to celebrate my Anniversary on 19 Jan.
On arrival, the person on the reception very crudely informed us that they were trying to call me/text me to confirm my arrival, but due to no response, they cancelled my reservation and let my Suite out to somebody else. Mind well that i had booked the best category room available in the hotel, and my secretary also called them to confirm our stay and inform them of us celebrating our anniversary with them, dated 10 Jan. They confirmed everything as per our booking (I am currently holding the call recording of the same).
For some reason (seeking higher tariff), they let our room go, after which they requested us to stay in their "Staff apartment" which was 2 buildings away, which was in a dingy scary society with no security, services and luxury of a 4.5 star hotel.
On expressing my dissatisfaction to their reception staff, they showed us lowest category rooms, that were otherwise non-functional for us to occupy. on pushing further, they said that they'd get back to me after speaking with their manager. After which they demanded for more money to reallocate the suite to me.
I walked out of the hotel, feeling disappointed and mislead :(
Please note that i had made this reservation through bookings.com and chose "pay at property" as a payment option. I am publishing this on all OTA's so people don't experience the same dilemma i did.
Back for another stay
on Jan 19, 2020
Stayed for two nights at Umaid Bhawan. Rooms are a good size and hotel is ornate. Rooms are clean with water provided and great room service. Breakfast has a good selection including eggs cooked to order. Only downside was a noisy group of people staying at the hotel. Even though they turned off the music at 10.30 pm they sat on the balcony partying very loudly ( it is an open shared space )until late. Other guests were also bothered by the noise and had asked management to ask them to be quiet. Bad luck that we arrived that night. Otherwise a great place to stay and good value.
Amazing stay at Umaid Bhawan
on Jan 17, 2020
The hotel is truly a heritage hotel. The rooms are spacious and all rooms have heating and cooling system. The restaurant on the rooftop is beautiful and the food is awesome. The staff is polite and professional.