Poor management -Be careful about lack of communication at Front desk
on Jan 13, 2019
We had recently spent one night in this hotel . I had booked through Booking.com and had to pay advance separately to hotel management in spite of giving details of preauthorisation to Booking.com. We reached the hotel at 1200 hrs to check in d so that we can keep the luggage in the hotel and go to attend a function. We were told that there is no reservation. In fact I had booked two rooms and cancelled one of them. I told that I need the room now only for keeping the luggage and we would come back in the night for staying. After waiting for mor than 30 mts , a room was given and we were promised that he would get the instruction ( confirmation?) from the central office by the time we come back in the night. This is in spite of the email from Booking.com showing the modified reservation . When we came back in the night , there was no further hurdle .
The hotel is situated in a busy junction and one can find with the help of google maps. The room and the amenities were good and worth the rent charged for such a room in Mumbai. The breakfast was simple with a mix of South Indian and Maharashtra cuisine. There was no non-veg items, but omelet was available. Our stay was comfortable except for the initial hiccup at check in because of lack of coordination between Treebo main office, Booking.com and front desk.
I had also booked another set of two rooms for stay on the previous night , but had cancelled two days before the check in date. I had paid 30% advance to the Hotel central office as requested and details of preauthorisation to Booking.com. I have not got the refund so far in spite of contacting Treebo a number of times by mails and phone calls.
Amazing Staff,Good hospitality,best room service,superb food,me and my wife loved our stay for 3 nights 4days.Thankyou
on Jan 3, 2019
I would love to stay with my family everytime I visit Hotel Olive Nest..You guy's were just amazing.. We really felt like u all as our family.room service boys were too good and also room interior n cleanliness was 10 of 10.
good people make a good place great!
on Oct 30, 2018
i stayed there for 2 nights. every person, be it at the reception, house keeping, resturant waiters or the chef , everyone was extremely polite, well informed and helpful. i happened to have karwachauth on saturday.so i asked them to pack half the food i was having on friday dinner as i was full ,i told them i may eat it at 12pm or 4am before sunrise, il see. the waiters and the chef himself came and said if u plan to eat at 4am it may get spoilt if very late, we l keep in fridge and will heat it and give at 3 4am whenever u want u just give us a call!!! though i said no its ok, i was amazed by the extra effort every staff takes to make the customer feel comfortable. though i was alone, i felt very safe in olive nest and wud recommend it highly. hotel rooms, etc were good ofcourse, but the people of olive nest make it the best place.
Review of K.Balasubramanian
on Oct 14, 2018
The hotel was very immaculately clean and the rooms were also very comfortable.The staff was courteous .The restaurant attached to the hotel served yummy Rajasthanni Thali. Overall a value for money stay with all amenities .
Great value for money
on Sep 25, 2018
Booking this hotel online from Canada was very easy.I had the opportunity to actually see the place when i arrived without having to make a deposit or advance payment. My weeklong stay was very comfortable. The free breakfasts were varied and very tasty. The staff were professional and the rooms were clean. I would definitely visit again and recommend this hotel to others. It is far from downtown Mumbai but worked for me as i was visiting family