A nice hotel with very friendly staff
on Jan 28, 2019
I stayed here for a couple of days during early January. Simple and nice and clean hotel at a very quiet location. Very friendly staff. Particularly I would like to mention about Bhupal Bisht at the reception. A nice friendly guy. The complimentary breakfast is also nice. The rooms are pretty clean, as well as the washrooms/toilets. I recommend this hotel for a short trip.
Avoid this hotel if you have the choice
on Jan 18, 2019
Please avoid this hotel if you are someone looking for a pleasant hotel experience and value/rely on the integrity and professionalism of the hotel staff. We had reserved this hotel at the last minute for meetings in Delhi, and we arrived at the hotel, we were told we could check in only with out-of-state IDs, not local Delhi IDs. Since this is such an unusual and strange policy (that local residents cannot check into a hotel in their own city), we missed this on the hotel website while making the reservation - our mistake. We did not a non-local ID on hand. But the staff now had an air of suspicion and consipiracy - some gathered together at the front desk apparently discussing our case, and eyeing us. It made us feel entirely unwelcome, creating an unpleasant and hostile atmosphere for us. They then almost told us we should leave, and more importantly, that if we cancel, we would get a full refund. Because we trusted the staff - and one particular staff member told us this, and we have his name - we decided to cancel the booking despite the fact that the policy stated otherwise on the hotel website - only one night refund. Now we have been refunded for one night only, and when we called the hotel customer care to dispute this and explain that we had only gone by what their staff said, they say the staff denies saying this, and we will not get a full refund. The customer care even told us we should not have listened to what the hotel staff told us! So we have now lost a day's cost for no fault of ours.
I do not recommend this hotel to anyone. I would not trust its and I am surprised by its high ratings on Tripadvisor. I will not consider any of this brand's hotels for my stays in the future, anywhere in India. Please consider other hotels that have trustworthy staff members and an ethical brand orientation.
Simple Hotel, quiet location
on Jan 8, 2019
Simple hotel in a quiet location, but it is a little run down. Generally the rooms are clean and spacious. The staff were very hospitable, polite and helpful. We were there in winter though and rooms just have A/C, so can be a little cold. Good Wifi connection.
Great experience and value for money
on Dec 31, 2018
Good location, quite area , 5 mins walk from Metro station, very friendly staff, excellent food with home made taste. I would recommend this hotel for family vacation. One suggestion I have on availability of hot water- should be there through out the day in winter. Currently hot water is available in morning hours only.
A good hotel and everything was good except some things:
on Dec 5, 2018
The bedding was amazing and had a very nice sleep over there. Washroom was clean and the breakfast had a lot of choices. I stayed over there for 2 nights and the staff was very helpful as well. So, whichever hotel I’ve been to, the dental kit is always free but the dental kit wasn’t free here. I had to pay extra for it. It’s not that I had to pay a very small amount for but that I had to pay at all. Dental kits should be free. Also, my booking specifically said that all toiletries were free but when I showed them the booking they said that it excluded dental kits. 🤷♂️🤷♂️