A memorable christmas
on Dec 26, 2017
Hotel was beautiful and staff was very friendly and helpful when needed. Loved the view from our room. Tea at the Hotel was spectacular. Our server was knowledgeable and friendly. I can’t wait to come back.
on Dec 15, 2017
Very bad and untidy room. Pathetic service. We were provided the room with no view. Bed sheet was not clean. Towels and amenities not in the room. My holiday got ruined completely. Very disappointed with this property. We booked the hotel online.
A very bad hotel
on Dec 12, 2017
I have booked this hotel last year during winters through Sana from Delhi and the hotel was amazing. We were provided the best of services at the hotel and all thanks to Mr. Avint and his team. It was like a second home away from our residence in Mumbai.
With our past experience we referred the same hotel to one of our closest friends for their honeymoon trip and this time the scenario was completely different and opposite, my friend who booked this hotel in December for his honeymoon trip told me that the management has been changed and services are pathetic. They are not at all professional and there is no maintenance at all. Food was served cold, and late. No housekeeping, there was dust in the room, washroom not clean. Unfortunately their honeymoon was ruined. The staff is also rude and doesn't accept the mistakes from their end. Nor they bother to rectify it. The manager there is equally irresponsible.
It was my biggest mistake recommending this hotel to my friend. Since the management has been changed the hotels standard has been deteriorated. Please never go to this hotel.
Wish it was just as good as it used to be with the old management and staff.
on Nov 6, 2017
The hotel is very centrally located between Mall Road and Old Manali. The rooms are really good with a nice wooden decor. However, the service doesn't justify the price. They can definitely improve the food and the service. Would recommend not to eat at the hotel and instead explore the vast options of good restaurants in Manali.
on Jun 26, 2017
I have booked this hotel for my family. I searched a 4 and 5 star hotel via filters.(This is a 2 star hotel). Too much expensive for a 2star hotel. Worst service. Staff behave like guests they are masters and we are slave.