on Jul 12, 2019
Wonderful 3 night stay.
I wouldn't call it memorable but just above average.
The front office is great and smiling faces greeted us all the time with some help for sight seeing and shopping. Breakfast buffet needs a lot of improvement and so does the kitchen. We ordered for a chicken dish and naan from room service but were sent naan cooked on a tava.......ridiculous or what??????
They said the tandoor is not working, but there is something called "inform the guest of items that are 86" (not available. We would not have ordered our chicken Tikka masala at all then.
Bad communication. Breakfast, the cooking part of it needs tremendous improvement too.
Did not expect this from Taj hospitality.
Rest of the stay was good.
Fantastic staff in house keeping (Rahul) and service f&b. They went out if their way to please.
We had better food from outside than in the hotel. Please look into this.
on Jun 24, 2019
It was a great experience at SMS hotel Jaipur. Every staff was really nice and special Magan ji who made my bday memorable with such a nice gift and thank you to that person who was taken care of our breakfast I am sorry I don't remember his name but he was really nice person. Thank you so much for this whole experience. Keep it up and best of luck.
on Jun 13, 2019
Stayed one night here
Good spacious rooms and very tranquil place.
For short stays it is the right choice
Breakfast was ok but the service part was very good
Front office staffs are very helpful
Magic show was entertaining
Beautiful hotel, staff treats you like family
on May 13, 2019
My dear friend and I stayed at this incredible hotel for four nights. We absolutely loved it. Magan started welcoming us before we even arrived, making sure we were comfortable and had everything we needed and then some. He arranged a lovely ritual for my friend and I to participate in with flower petals (called rangoli), organizing a time to feed the peacock, and a flower pedal bath soak after a long day of roaming the city. I can't say enough about the entire staff. Our breakfast staff put our orders in the moment we walked in the door: CVSingh, Rahul, and Rajveer. Bhawani set up the flower path. Also, we'd like to offer special thanks and appreciation to Nagendra Singh, Karan Bahadur, Deepender, Nitin, Shailendra, Yashwant, and Shakti. Magan called ahead and made sure we arrived safely at our next destination and were well cared for at another Taj hotel in Udaipur. Thank you! Thank you! SMS you are our favorite destination in Jaipur.
A Perfect Staycation
on May 6, 2019
The staff make sure to treat you like royalty and effortlessly live up to the “Atithi Devo Bhava” practice from the moment you set foot in their premises. I was greeted by Mr. Jitendra at the front desk who arranged for lovely genda phool garlands, a small teeka and a chilled drink of khus khus to ensure a warm welcome. I was taken to my room which was large, spacious, beautifully decorated with a small private balcony overlooking the garden and the swimming pool. The interiors of the room were aesthetically chosen keeping in mind the visual cues of Rajasthan - bright colors, antique furniture and paintings of traditional dancers, musicians and warriors - all three quintessential Rajasthani vocations. The staff of SMS Hotel organised a lot of wonderful activities for me - feeding peacocks, a traditional magic show, a rangoli making session, an evening by the poolside, a cooking session with the head Chef and a wonderful tour of the Rambagh Palace. All of these activities are included in their package and are not additionally charged for. The staff at SMS Hotel was like a family hosting you at their home. Mr Magan, the duty manager has been associated with the hotel for over 30 years. The peacocks on the property all recognise him as a friend and assemble every evening at the lobby to be fed by him. While I was checking out, he packed me a small box of the jaggery sweets which were made at their kitchen and which I had especially loved. All the staff members including Mr. Rahul, Mr. Shailendra, Mr. Nitin and Mr. Nagendra were extremely hospitable. While serving meals, they stood with me while I ate and spoke about various topics like the history of Rajasthan to the upcoming Lok Sabha elections, all the while making sure I was well fed and taken care of.
Everyone came to see me off just like when you visit your friends or relatives.
Thank you TAJ SMS HOTEL for inviting me and making sure I had a wonderful time!