Surya Resorts- for safe & Comfortable stay at Ooty
on Jul 2, 2016
My stay at Surya resorts in the month of May-June 2016 was really very comfortable. Its a clean, safe and friendly place to stay at Ooty. The rooms are very spacious and clean. Surroundings are very good. Its comfortably away from the rush and crowd of town.
One of my family member has a sickness during our stay and the help and support from the staff was really commendable to mention.
Thanks very much for the great hospitality of Surya resorts staff.
Good stay and food..
on Jan 4, 2014
I stayed in there 2013 Dec 3rd and 4th.. I booked 2 rooms and I got nice rooms in 1st floor.
We got nice homely Kerala style food and some Chinese items also.
I read previous comments and some point is genuine.
1st thing the path to resort is very risky and look like hill road. But I think they are trying to better.
2nd is the Manager is is very rude and arrogant, he don't know what is hospitality ..
but staffs is very nice and helpful.. :)
on Dec 30, 2013
I booked this resort using cleartrip.com and I am sorry to say it was the worst holiday of my life. First of all it is not a resort, it is a mumbai chal all rooms opening in a common gallery. The approach road to the resort is non-existant with stones and bumps on a hilly ride. The photographs provided on the website are completely misleading. The resort is in middle of nowhere, there is no telephone or room-service so that we can call and get something to eat. They have a small kitchen where most of the time cook will only make fried rice. The manager was extremely rude and thretened us that he has not recieved money from Cleartrip and we will have to checkout if he doesnt get it. We called the Cleartrip helpdesk again and again but they always put you on hold and you keep hearing the music without any response from the executive.
The linens were dirty, the walls had fungus (which was really unhygienic) and the room smelled very bad. When we asked the manager to change the room as it was very unhealthy to stay there, he told us that we should go and ask Cleartrip since they have booked this room for us. It was as if we were harrassed because we have booked online.
We were so dissapointed that we checked out in one day bearing the loss of money that we had to undergo.
My suggestion - Never book this resort or dingy hotel. And if you do want to book something online, never book using Cleartrip, there are other travel websites which are more genuine. I also complained several times to Cleartrip on email on phone etc, but have'nt recieved any reply yet. Their customer care executive puts the phone on hold and say he will check with his staff and call back. They never call back.
room not available as promised
on Apr 15, 2013
I had booked a 12 bedded dormitory shown in the pictures...but they gave only 8 bedded. and I endded up paying for the 12 bedded as the manager would not agree that they made a mistake.
room was clean and food was good (although there is no full fledge restaurant) but the feeling of being cheated spoils it all. book only if you have your own vehicle as it is far from main city. cannot walk there.
A good stay but not pleasing or luxury rooms
on Dec 26, 2012
Location is a little far from main city but at nice sceneric place. It will be good who has there own transport arrangements. Worth for money. If you are looking for Budget type hotel then it would be a great choice. If you are looking for luxury then there are much better hotels.