Cancelled the booking 4 days before our flight without notice !
on Dec 5, 2017
October 15, 2017 - We booked two rooms at FabHotel Magnus Star on Booking.com. We received booking confirmation. Our flight is on Dec 7th, 2017 Dubai - Pune
December 2, 2017 - Keshav from FabHotels emailed us requesting to confirm our hotel booking.
December 3, 2017 - Replied to Keshav's email TWICE CONFIRMING our booking.
December 3, 2017 - Received an email from Fabhotels stating that our booking is CANCELLED. No explanation provided.
December 3, 2017 - Wasted AED 150 on international calls to FabHotels only to get the worst possible customer experience on the planet. NOONE was helping. Finally, a female customer service rep told us that their rooms are under maintenance so they had to cancel our booking and they cannot offer any other room at their hotel because they are fully booked. FOUR DAYS AWAY FROM FLYING TO PUNE AND THEY CANCEL OUR HOTEL ACCOMMODATION. Another customer service rep guy Ujjwal offered a cheap 3-star hotel alternative located 3 km away from Pune International Airport. We booked at a 4-star property at a prime location in Pune and they offer us this rubbish in return. How is this acceptable?
December 4, 2017 - With absolutely NO help from this horrible management, we had to book at another hotel and ended up paying TWICE the amount because it was a last-minute booking.
This hotel chain appears to be very unprofessional and untrustworthy.
If you plan on booking your stay in advance - it's better avoided and you might end up spending twice as much !
Best Hotel Cum Service Apartment in Koregaon Park Annex
on Nov 12, 2017
I stayed on 11.11.2017 to 12.11.2017 for 1 night. Rooms are very clean hats off to House Keeping Team. Also, Break-Fast is very super. Especially Double Egg Omelette. Big Boiled (Warm) Eggs. Pav Bhaji. Fruit cuts, fresh Water Melon Juice. Tea was Awesome still I can smell the aroma of Adrak (Ginger & Elaichi).
Rooms are very spacious & Clean.
Very Hot Water. AC is very powerful.
The bed is Extraordinary comfortable
Only I have one complaint regarding room is they don't provide bath mat because of which after shower all room get wet.
Room Tip book overlooking the entrance. Hotel located in the very peaceful area.
Nice rooms, fantastic location, okay service - but VFM!
on Oct 7, 2017
Stayed at this serviced apartment for a night with colleagues. Fantastic location for business travelers in the city center. Spacious, clean and comfortable rooms with basic amenities, including a small pantry. The rooms have a very premium feel to them, although the bathrooms are tiny and feel cramped.
A-la-carte dinner was okay, but the service left a lot to be desired. It was strange to learn that they did not have ice - even when we said we were ready to pay for it.
However, the service certainly improved after we had a word with the manager. He promptly apologized and said it was due to shortage of staff on account of an event being organized at the hotel.
Breakfast had a very good spread and was nice.
Comfy & peacefully
on Jul 13, 2017
Always visit pune for the first time stayed in this hotel , it was very comfy and clean not very far from KP night life !! Love the place and will definitely stay in this hotel again !!! Value for money! Courteous staff good work keep it up !!
Budget service appartment for a comfortable stay in the hear of city
on Feb 21, 2017
it's a nice service appartment in a reasonable budget for a comfortable stay close to city center. the place is nice and quite as it is in the residential area. market is close by. inhouse restaurant has limited choice but the food was good, testy and hygenic.