on Dec 11, 2017
Hotel is in an excellent location near the City Centre Mall, Salt Lake, Kolkata- not far from the Airport, good place to stay for business travelers with offices in the IT sector. However the service is poor, front office staff are not sure of the billing rules- try to pass the buck, generally unhelpful. Food quality is average.
Good property but needs stronger management to improve client services.
on Dec 3, 2017
overall good experience, clean,spacious room, good food and nice behavior of the staff..What is not quite up to standard is the WIFI in the room and the location. Otherwise it is thought thru, well done in detail and smells clean. Nice gym with functioning equipment.
"Perfect" with a few flaws
on Nov 30, 2017
Everything is pretty good in The Sonnet. What is not quite up to standard is the WIFI in the room and the location. Otherwise it is thought thru, well done in detail and smells clean. Nice gym with functionning equipment.
Children's Day dinner
on Nov 14, 2017
I would rather say a cozy pleasing family dinner is nothing better than Sonnet can serve you. From hospitality to decor to food and most importantly the neatness of the uniforms n behavior is perfect. It's a must visit.
Wonderfully friendly people, charming facilities
on Nov 7, 2017
We had actually booked ~20 rooms of this hotel for an international conference of our institute. I was personally doing the liaison with the managerial staff of this hotel and had enormous interactions with a cross-section of the staff over a period of several months. I visited their property several times and even put up at the hotel for two nights as one of the delegates, who happened to be my erstwhile colleague, did not let me go home at any cost, after the conference. I was overwhelmed by the friendly attitude of their entire team; and most importantly, that did not take a toll on their meticulous delivery of services. All our foreign delegates were overjoyed with the kind of facilities, behavior and services that the Sonnet provided, and many from the western countries declared that this was the best hotel that they have ever stayed in, in their entire life. I will remember the friendship of Mr. Pravasish, Mr. Jaiprakash, Mr. Arup (of the front office); Mr. Samit, Mr. Ayan and Mr. Anupam (Restaurant), all members of Team Sonnet, for my life-time. I wish The Sonnet, and its team-members, scale greater heights in their professional lives in the days to come.