on Dec 18, 2017
During a sudden business trip, manage to get accommodation in Residency, other hotels were sold out on that day. Residency is located conveniently near western expressway and about 15 min from Airport. Rooms are comfortable but no option for Smoking room. No other amenities than a small restaurant. Breakfast menu has limited choice and preparation is no so great. Dinner menu is average by spread as well as taste. However food prices are comparatively reasonable priced and less
on Dec 16, 2017
One of the best Hotels. The trip from airport is roundabout a half hour. The breakfast was perfect and the service also.
I test last time a lot of hotels but i must say the westin hotels must have normally a half star more than all other 5 stars.
Friendly clean service perfect. I like.
Good for transit, excellent service
on May 20, 2016
Right from the time I booked the hotel through telephone till I checked out, one thing I liked about the hotel was good approach of their people.
They were clear in what they can provide and what they shall not. But, they delivered well on what they promised. Airport pickup was well arranged for on T2. Check in process was smooth too when I reached late in the evening. Room was of good size for an airport hotel in Mumbai. Early morning, they arranged most of buffet breakfast spread at least 30 minutes before service was scheduled. Menu was limited but food was good. Again, check out and transfer to airport was smooth.
Only thing not so nice is locality outside the hotel but service and staff attitude can more than makeup for this shortfall.
I took less than 15 minutes from airport terminal T2 but allow 30 minutes during day traffic times.
Clean and bright rooms! Courteous Staff…..
on Dec 8, 2015
I had stayed at the Residency, Andheri East Mumbai long back. When my customer said about this venue, I was hoping there would be some changes.
I am glad some things didn’t change like the organized reception and the Front office team, quick check-in, bright and clean rooms, the powerful gush of water in the bathroom, the spotless lighting etc.
But I am disappointed that many things didn’t change. The quality of the food and the choice of menu makes you sick. I wonder how everyday they can have Mushrooms in the menu. May be the hotel has a Mushroom Farm. And when they cannot handle multiple conferences, why do they sell? During breakfast and lunch the small restaurant is like a fish market or a South India Tiffin Centre and each one is trying to grab his or her morsel of food. Today in an average street side café they serve bottle water, but here they don’t. The toaster needs to be placed in a museum and is outdated. The restaurant is so crammed during lunch they place the dessert outside in the lobby. And the staff at the Restaurant are insensitive to the guests and we shamelessly have to remind about refills which never came on some occasions.
Approach to the hotel from the Western Express Highway is through narrow and crammed road. Well once you get in to the hotel it is different though. The complimentary internet speeds are good.
The hotel fails to instil confidence to a business traveller like me the in terms of laundry and quality of food. There are some good restaurants around on Andheri West side, but access is tough given the one-ways and traffic challenges.
If only the Residency improves its offering of food and other things, one can think of coming back!
on Dec 1, 2015
I was told this is a very bad hotel but when I checked in it wasnt that bad. The location is probably not great but the room was spacious. No problems for commute as you could get to anywhere in the Mumbai from here