on Jan 15, 2019
Everything is perfect! Staff are nice and friendly! Room are clean.Located in downtown, they have a super nice and cheap restaurant that you can go eat near from this hotel. Have a nice pool and the food are good! I recommended this budget hotel!. They have TWO massage rooms!!!!!!! Will come again!
Best Canadian Cambodian Hotel
on Jan 14, 2019
My stay in this hotel was amazing. The staffs are so helpful of providing all the info needed to go to Angkor Wat. It is mazing to meet the manager who is the amazing person. She is really out going. Definetely going back again and recommend it.
Amazing stay at Robam Inn
on Jan 14, 2019
I took the chance to stay at Robam Inn for the new year celebration. The room, the pool area and the staff were simply perfect and I felt great during the few days of my stay there. The homemade pineapple jam for breakfast was my favorite!
on Jan 13, 2019
Super chilled out vibe with a very relaxing pool and comfortable rooms! Yummy breakfast options and very friendly and helpful staff who will help you with anything and everything! They have daily yoga classes too- they will take you to the yoga shala that is absolutely beautiful! Surrounded by true Cambodian nature! Definitely consider when coming to Siem Reap!
This is not a pleasant stay for our family New Year Holiday
on Jan 7, 2019
I was planning a trip to visit Angkor Village for my family of 4 persons.
Our first priority was a Cambodian-owned hotel as we wanted our spent (though not big) would be gone to Cambodian, and we were recommended Robam Inn.
I went to the website of the hotel to book the room for us, after some changes, we finally reserved a family room from Dec 28, 2018 to Jan 01, 2019.
We checked in as per schedule, and upon checking in, we find the room a bit small for 3 beds, and this is acceptable for the room rate. My sister went to take shower, and realized that the hot water was not available. My mom use the toilet and found the the flushing didn't work properly. I had to run down to the reception for fixing and it took quite a long time for them to send their technical person to fix it.
During the first night, the room was so cold, I tried to increase the temperature of the room via the controller, however, it didn't get effective though our wanted temperature showed in the controller monitor. I then tried to turn off the aircon, and it didn't work either, at dawn, i had to withdraw the key from the general switch to turn off the aircon, and off course the light in the room also turned off.
The morning of next day, before heading off to see Angkor, I was informing the receptionist that we were not happy with the room and told the person which systems in the room needed to be fixed.
After we finished the day, coming back to the hotel and seeing the room was turn down properly, everything was put in order but one of the blanket was taken away. I had to run down to the reception counter asking for the blanket back, and again, this took long time.
My mom used the small bathroom and again the flush didn't work properly, we had to fix it ourselves. And the aircon working condition still the same.
Too disappointed, we decided to shorten our trip, so I informed the reception of our early departure early morning of Dec 30, 2018 before our 2nd day visiting temple.
In the afternoon, when we came back to the hotel, and Western-looked staff told me that they would charge us the night of Dec 31, 2018 as per the hotel policy, however, when the booking confirmation emailed to me, there was no such a policy attached. I explained to them it's not possible, then she was threatening to call police, I explained to her it make sense if the policy stated in the email, and she was persistent to call the police, then I finally agreed with her solution - to call police to solve the issue. (She looked at me like I will get arrested immediately if the police comes)
I was waiting for them to call the police at the reception counter for around 30 mins, but no action from them.
I finally had to repeat how unhappy we were with the room, then she told me if we are not happy, why didn't we leave immediately (not sure if this is the proper response to show a customer care service), she said they fixed these systems, I trusted they fixed, however, those system no longer can be fixed, they must be replaced with new one.
We had to check out in the afternoon as per their wish and had to move to other hotel.
Now, I went back home, checked their hotel website, and again, there is no early departure policy there.
I really don't understand 4 stars rating with their response, their reaction with customers and twisting their own policy, threatening customers in order to get one room night that customer didn't use. Why didn't they check all basic facilities that make customers feel comfortable when staying there before they check in?
The breakfast is simple yet everything is fresh, we like the baguette.