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The O Hotel

1 room, 2 adults
Very Good
4/5

Nightmare on Jan 13, 2020

O hotel probably is one of the worst hotel one could stay in. I had checked in on 3rd of Jan 2020...Read All

North Main Road, Koregaon Park, Koregoan, PUNE, MAHARASHTRA, India, Pin-411001 , Pune
Amenities:
  • Parking
  • Valet Parking
  • Internet Access
  • WIFI
  • Restaurant
+ More

Rooms

O Deluxe Double Room
Hotel Room
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In High demand

O Suite
Hotel Room
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In High demand

O Club Double Room
Hotel Room
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In High demand

Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Nightmare
    on Jan 13, 2020
    O hotel probably is one of the worst hotel one could stay in. I had checked in on 3rd of Jan 2020 for two nights. Once I checked in the nightmare began. The was constant fluctuation in the electricity and the lights would just go off in the evening and it would be pitch dark in the room with not generator runnings as well and this didn’t happen once it happened atleast 4-5 times. Then the Staff was highly in cooperative and rude in talking. It was like the hotel was doing me a favor by giving me a room to stay in. So I decided to check out the next day . The night mare doesn’t end there. The hotel was suppose to give a refund for one night which generally takes 2-3 working days to reflect and it’s been 10 days and I still haven’t got the refund. Everytime I call the hotel they put me on hold and don’t get back and keep transferring the lines to random people. My piece of advice stay away from this hotel. Even oyo rooms have better staff than this hotel ... More
  • hotel_trip
    Bad quality food
    on Jan 10, 2020
    I visited O hotel Pune for lunch with my cousin and her 10 month old daughter . We ordered chicken biryani and non veg platter and asked to make less spicy . However the biryani has less rice and chicken and filled with whole green chillies , after complaining the person got some dry rice to add . It was stale . The portion would not suffice even one person . Coming to non veg platter it was a mixture of sweet and very spicy kebabs , bad taste and no quality . Didn’t expect this from a hotel a like O And if that was not enough , I had stomach upset , severe nausea after eating the food . Totally bad experience. ... More
  • hotel_trip
    They made our special day feel even more special
    on Jan 8, 2020
    We chose this hotel as the venue for our wedding and we were not disappointed. The entire team under the leadership of Mr. Manoj Menon, Mac & Hitesh made us feel like we are at home. We usually hear that the Ambience at a 5 star hotel is amazing but the food is equally bad, trust me this was not the case with The O hotel, Pune. The food was authentic and enjoyed by all our guests. Kudos to the chef and Mr. Menon's team who spent countless hours discussing the menu with us and even stretching to provide us with the options they usually don't provide. This place is a must visit for all foodies. Would strongly recommend having the Maharashtrian Food (If you're attending a Mahrashtrian Wedding) and the Galouti Kebab at the Rooftop Restaurant, The Adda. Mac & Hitesh helped us with the arrangements and the room allocation, it was smooth as butter. The service was quick and the team was genuinely warm to all our guests. They were on their toes ensuring the guests weren't disappointed. The team treated us like Family, you don't see this often. Thank you again Mr. Menon to you and your entire team for making our Wedding even more special, it wouldn't have been the same without the effort of the entire staff. Hoping to visit again soon (as we discussed) on our 1 year Anniversary :)... More
  • hotel_trip
    Nice Ambience
    on Dec 12, 2019
    It's one of the amazing hotel having Amazing stay and rooms. The Pool and restaurant combination is amazing You can deep your legs in Cold water and enjoy Dinner. Rooms are also nice and having good interiors and space mechanism done by architect to fit things in minimum place to make it look maximum big room.... More
  • hotel_trip
    The rooftop Resturant at the top of the O Hotel
    on Dec 3, 2019
    I’ve been there a number of times over the years. This time may have convinced me to not return. A friend and I ordered a bottle of wine from the drink menu. It was not a cheap wine. We saw the price was 3500 rupees and accepted. After an hour we ordered one more bottle. When the bill came each bottle was 1000 more rupees at base price. We said no, that’s not what we saw in the menu, when we first ordered. So they brought a menu over and sure enough it said the price the bill reflected, not the original price we saw. Money was not the issue, the fact that all of a sudden each bottle was 1000 more was. Their explanation was that we were given an old drink menu and they were sorry but the price was the higher one in the computer billing system. I asked to speak to the manager and he said he was sorry for the mistake but would not reduce the price to the one we originally saw and agreed to. After expressing my discontent a few times he said he would bring ya a few cocktails to make up the difference. I wasn’t interested in the additional drinks, I just wanted to pay the price we saw in the original menu. That never happened though and I have to say I was disappointed in the whole ordeal. The others aspect is that the rooftop was really dirty that night with very few choices for seating. I was rather surprised to see the condition it was in compared to the times I had been there before. I really hope they can do better in the future, it’s a nice spot. ... More
  • Excellent
    384
  • Very Good
    390
  • Good
    139
  • Fair
    62
  • Poor
    68

Overview

Style personified, this luxurious 5 Star hotel in Koregaon Park is well-designed with a lobby restaurant and an 18 feet high wine cellar. There are contemporary rooms and suites with 24hour room service. Fine dining outlets, namely Harajuku for Japanese cuisine, and the Addah, an alfresco terrace restaurant along the pool entice the taste buds of the guests. They can also unwind in the cool ambiance of the Minnus, an ice bar. There are also seven well-equipped treatment rooms for overall wellness.

Policies

Check in Check out

Hotel Check-in Time is 02 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 02 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.