Think before booking
on Aug 13, 2017
The food was bad-Hygienic(So far) but awful taste. It was all bland and indiann breads as hard as a stone. The milk based drinks consisted 95% water and 5% milk and tasted really bad but a lot of money looted for the same.. There was no room heater and hot water service in the room was very low.. the bathroom was not so neat and the flushes, showers and tubs had issues... The TV doesn't support USB and the quality was bad..
The hotel even had a big lawn for a lot of outdoor stuff and a very good location. It seemed like a big fort which was modified into a hotel.
Overall my review will be below average
A good hotel that needs renovation
on Jul 10, 2017
With its beautiful location,amidst tea gardens, king size area, garden, rooms, facilities and interiors, it was certainly the Monarch. But being a Mithun Chakraborty group of hotels, we had expected more clean and it did not delighted us much.
Some chairs were stained and upon pointing, housekeeping staff appeared helpless. Whereas a hotel as huge as Monarch should regularly do upholstery dry cleaning.
The toilet was also not sanitised for the next guest.
Although breakfast was good and buffet had variety but the staff did not inform about the dinner buffet which was cheaper than a-la-carte.
Also we had to face a major harassment on the last day.
Since we had paid through a travel agent, the hotel administration was not bothered when we checked in but on the fourth day when we were checking out, they held us for more than an hour because they had not received the payment. Being sunday, no one was picking the phone on the other side and we had to really shout as we were getting late for our next destination- coorg.
Though staff is otherwise very good and helping.
Not so Royal!
on Jun 5, 2017
Location of the hotel is good but all rooms do not provide you with good view. It seems the place is at its downfall....no fans and no AC, and if open the windows, houseflies attack....TV only shows regional channels...Looks like the hotel management has not worked on the renovation for years....which it deadly needs...currently perfect location to shoot a Ramsay brothers movie.....Hotel management should replace the white lights with warn white lights to just give it a bit of sophistication. But the hotel staff is very good and courteous.
A decent place to stay with great service
on May 24, 2017
I had been here in April with my friends. The hotel is a bit old. The rooms are good but did not have good TV. The swimming pool was filled with water whose colour had turned to brown. The service was good. Friendly staff. Great food. Overall a decent place to stay. But better not your expectations high.
This hotel has seen better days
on May 17, 2017
The location is excellent, overlooking tea gardens. However, the hotel is somewhat rundown. The breakfast was very good, but not the dinner. The garden was inviting. However, the backyard was littered with trash.