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The Metropole Phase II Resort

1 room, 2 adults

Good rooms; Skeletal service!on Jun 4, 2016

We had planned a family weekend outing to Lonavala 2-weeks in advance. We considered Hotel Metrop...Read All

PHASE IIBehind Lonavala Bus stand opp. Bank of Baroda , Lonavala
  • Restaurant
  • Free Parking
  • Swimming Pool
  • Air Conditioning
  • Doorman
+ More


Standard Room
Hotel Room
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  • Telephone
  • Shower
  • Towels
  • Cable channels
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Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Good rooms; Skeletal service!
    on Jun 4, 2016
    We had planned a family weekend outing to Lonavala 2-weeks in advance. We considered Hotel Metropole (Phase-II) based on multiple criteria of proximity to town-centre, budget and quality of rooms, particularly a decent and clean bathroom as per the photographs and reviews. We booked 2 rooms! The good part: Hotel location in the back lane off the town centre is quite accessible and convenient, and the rooms we were provided met cleanliness expectations at a slightly stretched budget. There was ample free and secured parking for self-drive visitors. The facility appears new and so far, remains maintained. The areas of improvement: Service level and employee skills. Upon arrival, we were told that the 2 rooms are not adjacent but on different floors! Some basic planning in room allocation would have helped avoid this chaos, particularly when these rooms were booked in a single transaction. This hotel appears to survive on corporate off-sites during the week while weekends have family visitors. So, it is hard to imagine high traffic failed their planning. Their oversight was evident from employee conversation and raps at the reception-skill level of junior staff. In a service business, oversight-errors can be easily compensated with customer delight at a limited cost. However, the front desk staff was either unaware, not empowered or just not competent. I suggested a few options like room category change to accommodate the family together or worse still a meal-plan upgrade. But, these didn't ring a bell. Mind you, the tariff was not basic and we already had a breakfast plan included. So, I felt that these proposals were not asking for too much. Nonetheless, we settled with what was on offer. Next, the rooms didn't have bottled water. When we asked for supplies, they said that it'll be charged extra. Thankfully, they waived the ₹50/- for 2 bottles of 1L mineral water to pay for their chaos at reception during check in. Sunday breakfast buffet by the pool side was again chaotic. Buffet breakfast had limited options and eggs were on extra payment basis. To our disappointment, this fine print was not evident during booking. Besides, service and hygiene levels need improvement. Despite moderate attendance, buffet stock was always in short supply. And there were too many flies, perhaps, because the insect repellent was out of service. Overall, this was a good stay but an improved service experience will lead to customer delight and repeat business potential.... More
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The Metropole Phase II Resort


Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 10 AM.

Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 10 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.