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  • The Metropole Phase I Resort

The Metropole Phase I Resort

1 room, 2 adults
Good
3/5

BLUFMASTER STAFFon Jan 13, 2020

I stayed at this hotel with my husband for one night and the time I entered the Hotel for checkin...Read All

Bus stand road opp .bank of baroda lonavala , Lonavala
Amenities:
  • Swimming Pool
  • Laundry
  • Board Room
  • Indoor Games
  • Elevator
+ More

Rooms

Super Deluxe Room
Hotel Room
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Amenities
  • Towels
  • TV
  • Free toiletries
  • Toilet
  •  + More
Suite Room
Hotel Room
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Amenities
  • Towels
  • TV
  • Free toiletries
  • Toilet
  •  + More

Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    BLUFMASTER STAFF
    on Jan 13, 2020
    I stayed at this hotel with my husband for one night and the time I entered the Hotel for checkin, the horrible service start by itself. The hotel Front desk staff Ritik didnt even wished us. One of my husband friend suggested not to do prior booking and told to book at the counter itself. The rate offered me for 01 room was Rs3000/- we requested Mr. Ritik front dest representative to charge atleast Rs2700/- but he was so rude that he told he cannot go against the hotel policy. And we booked the room for Rs3000/- WITH NO BREAKFAST, NO WIFI. He further told we have to check out at around 12noon. We were given the back side of the hotel room where only old hut was visible, The bedsheet was in torn and shabby condition. and we immediately changed the room and took the front side of the hotel room. The changed room was beautiful but even having balcony we cannot enter the balcony because there were bars put. I asked the reason for putting the bars and the hotel staff told many years ago thieves had entered and some of the guest had lost their stuff. So for security purpose the bars was put in the balcony. We didn't even enjoy the view. After seeing the menu card we decided to eat outside. The rates are too high. NO HOT WATER AVAILABLE. My Husband Birthday trip was full of mess. NO PROPER MANAGEMENT. NO MEET AND GREET. NO WELCOME DRINK SERVICE. CARELESS ATTITUDE OF THE STAFF. CUPBOARD LOCK BROKEN. I would not suggest any guest ever to go to this hotel . WORST SERVICE EVER............ More
  • hotel_trip
    Nice hotel
    on Jul 27, 2019
    We enjoed a lot at this hotel. Staff was very co-operative. Room service was also good. We stayed there for 01 night. From 25.07 2019 to 26.07.2019. Over all very nice stay. Location is perfecate near to market. Many restaurants are also nearby. ... More
  • hotel_trip
    Average!
    on Aug 6, 2018
    Best thing about the Hotel, its situated near bus stop, Railway station and its really nearby the Market. The Swimming pool needs to be Clean, no Hygiene the floor near swimming pools has become Slippery... needs a lot of Maintenance. the view is awesome from Swimming pool. the rooms are Spacious, but it has some kind of Odour which makes a bad Impression. there should some room freshener in the room. overall an average stay.which can be improvised... More
  • hotel_trip
    Very Good Hotel In The Heart of Lonavala
    on Apr 4, 2018
    First of all, this is my one of the favourite hotel in Lonavala. There are a number of USP's of this hotel: 1. It is located at the centre of the city. 2. Walkable distance from Lonavala Railway Station. 3. Main market is very nearby. Now talking about rooms, they have very nice, spacious and clean rooms. Service is quite appreciable. Love the Ghobi parathas of this hotel. Lot of amenities too like swimming pool, carrom,etc. They even provide carrom in your room if you ask. Overall a very good hotel in Lonavala.... More
  • hotel_trip
    Worst , plan any other hotel.
    on Dec 27, 2017
    I have stayed two days in this hotel, all my mood in the trip is ruined after seeing the room, since it was peak time and all other hotel rooms were filled I had to stay back, thry charged me 5500 Rs during peak season for 1 day(online booking) my perception is even 1000 Rs is too high for the rooms. I just posted the pictures of the room I stayed. If anyone planning to go here my suggestion please opt for some other hotel to enjoy the visit to lonawala.... More
  • Excellent
    5
  • Very Good
    12
  • Good
    20
  • Fair
    4
  • Poor
    9

Overview

Strategically located, The Metropole Phase I Resort is at a walk able distance from the Lonavala bus and train station. It is 57.2kms from the Pune International Airport. Super Deluxe and Suite rooms come with a private balcony offering the view of the garden area. The rooms are designed with marble or wooden flooring and feature contemporary decor, including an extra single bed apart from one king size bed, a dressing mirror, a large cupboard with a safe. Guests can relax with a swim in the terrace swimming pool that overlooks the greenery and enjoy a meal at the adjacent multi-cuisine restaurant. There are 3 spacious conference venues and a board room for corporate meetings and gatherings. Other facilities include laundry service, front desk, internet, parking, doctor on call, room service and banquet facilities. Nearby sites include Kune Falls (2.8 km), Bhushi Dam (3.5 km), Lion's Point (6.3 km), Tiger Point (6.4 km), and Adlabs Imagica (13.2 km).

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 10 AM.

Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 10 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.