Reception staff - Ms Poorima and Mr. Ankit Kaushal her manager are the ones who can make your stay a disaster. They have their own policies and very rude if you ask for the the things you have made the booking.
For a couple they have only twin beds available and make you wait too long so that you get frustrated and end up and harassing you so much that your stay will get spoiled.
Not sure what they are up to.... More
Disgusting Manager (Yogesh)
on Jan 14, 2020
We went for leisure trip to hotel and we really liked the team, food, people, hospitality till the time we have not met this arrogant Manager Yogesh.....
Full of attitude and rudeness.
I work for Taj group of hotels as a operation manager & was expecting a decency (not of that level but atleast upto some level) but once I started interacting him, i understood at the back of my mind that why people prefer big brands...
Just want to advice the management that we book the hotel for 24 hours but we stay for 8-10 hours max, out of which 6 hours sleep and left 2-4 hours we get ready and leave to our office.
We do not expect anyone to come and talk to us because we all r in hurry. But occasionally if someone comes and speak to u in unprofessional manner then why there is a need to book this hotel????
The competition is very high and these kind of people r the black spot In your hospitality..
It's just a suggestion, rest your call... More
Pathetic hotel.Very over-priced and terrible service.
on Jan 14, 2020
Recently I stayed at this hotel for 3 days and I would like to tell you that this is the worst hotel I have stayed in till date.The food quality was very poor and the staff was very rude.There was no WiFi for the whole 3 days I stayed there.I asked them several times why the WiFi is not working but they kept blaming the router and didn't do anything to resolve the issue.The hotel is way over-priced for the facilities they provide and the service quality is horrible.I wouldn't recommend it to anyone.Stay away from this pathetic hotel if you don't want to ruin your holiday or business trip.... More
Awesome food and service
on Sep 7, 2019
I visit golden palm hotel for the dinner . The food is amazing and testy . Nice staff in the restaurant specialy Neeraj is too good . Overall nice experience . Everybody who will come Delhi should visit here once .... More
on Sep 6, 2019
Food was good stay was good too but tge best part their service especially mr Neeraj in the restaurants , he was really helpful and took good care of us. Very nicely trained staff. And nice place to visit.... More
The Golden Palms Hotel is situated at a distance of 12 km from the Delhi Junction. This hotel offers free Wi-Fi connectivity.It comprises 48 air-conditioned guestrooms for accommodation. Each room has tea/coffee maker, temperature control, in-room safe, mini-bar, makeup mirror, sofa bed, writing desk and attached bathroom.
Check in Check out
Hotel Check-in Time is 12 PM, Check-out Time is 11 AM.
Guest must be over 18 years of age to check-in to this hotel.
As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
The standard check-in time is 12 PM and the standard check-out time is 11 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
The primary guest must be at least 18 years old to be able to check into this hotel.
The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
Child policy apply which may vary from hotel to hotel.
Failure to check into the hotel, will attract no show charges as per Hotel policies.
The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
Note PAN Cards will not be accepted as a valid ID card.
All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.