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The Chariot Resort & Spa

1 room, 2 adults
Good
3.5/5

Caution - Pathetic customer service - stay awayon Dec 7, 2017

I have stayed in hotels all across india and the world but this Is one of my worst experiences. ...Read All

Sipasurubuli, Baliapanda, Baliapanda, PURI, ORISSA, India, Pin-752001 , Puri
Amenities:
  • Parking
  • Internet Access
  • WIFI
  • Restaurant
  • Kids Pool
+ More

Rooms

Premium Room - Free Wi-Fi!!!!
Hotel Room
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Platinum Suite Room - Free Wi-Fi!!!!
Hotel Room
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Executive Room - Free Wi-Fi!!!!
Hotel Room
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Deluxe Suite Room - Free Wi-Fi!!!!
Hotel Room
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Deluxe Room - Free Wi-Fi!!!!
Hotel Room
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TripAdvisor Reviews

  • hotel_trip
    Caution - Pathetic customer service - stay away
    on Dec 7, 2017
    I have stayed in hotels all across india and the world but this Is one of my worst experiences. We had booked 3 rooms in advance and then booked an additional room with extra beds on arrival and even those paid on first day in advance , but we were not provided with the extra beds till 12:45 AM in the night/ early morning considering we had a big group with 4 rooms booked. When I confronted the person in reception he said we should have requested earlier, this was ridiculous considering it was already paid for and they did not have any concerns while accepting money for the extra bed. Then I asked him to check, when the payment was made, which left him red faced, we all were tired and frustrated so we cancelled the extra beds and managed with rooms we had . But no compensation was provided to us or even the money that we paid in advance for the extra beds was not returned. This was not all, in the morning of checkout all the four rooms had only boiling hot water coming out no matter which faucet you turned on and this was not fixed in time so none of us took shower when we checked out and left un-bathed. Also the wifi is only available in the lobby and not in the rooms which is outrageous if you want to work and this too is misleading on the hotels site. Also half of the time you call room service no one picks up on the other side. Also the hotels was listed to have beach access, but the hotel DID NOT have any beach access, that was a bummer. I am not returning back to this place and suggest to look for alternative hotels when visiting Puri. Pathetic customer service.... More
  • hotel_trip
    Good Food. Aggravating Experience. Caution!!
    on Nov 3, 2017
    Well the hotel was not what the representative talked about. Some misleading information on their part made this a not so pleasant experience. To start I thank the hotel to arrange a room before its regular check-in time. But that was about it what service means. We were made to believe that the hotel would have a private beach which it did NOT. Neither were we arranged transport from the hotel. Next the concierge or the staff have no idea what so ever about the working of the city. There was a strike of primary transport system(Auto Rickshaw) the day we arrived at the hotel. Now the strike is something instantaneous (I understand) But the hotel staff had no idea about the extent of that and we got to know only after our outside source informed us. The staff is responsible for any change of Status-Quo within the tourist destination at least after we ask about places to visit. The room was normal relaxing and quiet. But the resort has facilities of TV (No cable, Just the set). We were on a break and Television is the only thing a person can do in the room. It took the hotel more than 6 hours to check the TV, Set it up, and pay for channels on the connection. Now this may seem unfair but when you are a resort in tourist destination you should either have a good list of channels available for the residents or HD channels if you can afford an HDMI connection. We had to change 15 channels and ask for the available channels to see if they even delivered some (i.e they were Hindi movies, and News). Now that is frustrating when all you plan to do in a resort is relax in the room ( Still the day of strike). THERE WERE ELECTRICITY PROBLEMS!!! Yes the Air conditioner went of every night when the light was shut (Multiple times for some time of the day) and didn't reboot when lights came on. Man is it frustrating to wake up in the middle of the night to turn on the A\C ( twice :-[ ). Ancillary services were below par too. Asking for a charge on dental kit, it gets no further. Food was quite good. In fact the breakfast service was Awesome. Overall the experience was not good and personally would avoid this resort.... More
  • hotel_trip
    Good facility but average experience
    on Oct 29, 2017
    Good infrastructure and reasonably good rooms. Located in the beach and the beach us accessible from the resort. Good was good and the service by the staff was also good. The biggest issue is the unavailability of data network eventhough WiFi is available in the lobby. ... More
  • hotel_trip
    Worst behavior
    on Oct 23, 2017
    Worst behavior i ever seen. Specially by Jhili. She is very rude and behave like abnormal. Kindly send her for medical treatment. Over all stay is good. We enjoy sea beach, jagannath temple and other places also. ... More
  • hotel_trip
    Excellent hotel.
    on Oct 22, 2017
    I am from delhi and we came to puri for the first time. We booked this hotel online. After reaching this hotel, all our apprehension were gone. Front office staff is excellent. In short in my last two days stay, i found this hotel excellent. I just enquired about the possibility of having dinner at pool side, and everything was arranged by hotel manager. It was like once in a lifetime experience. I suggest if anyone comes to puri, must stay at this hotel only. Just great.... More
  • Excellent
    101
  • Very Good
    66
  • Good
    48
  • Fair
    25
  • Poor
    60

Overview

This magnificent, spacious & luxurious beach resort maintains a total of 144 rooms to choose from, including Deluxe Premium, Platinum Suite, Executive Amor, Executive Classic and Royal Suits. Dining outlets include: The Upper Deck, a multi-cuisine restaurant and the Tide Bar ideal place to unwind with liquor, wines and snacks. The property is also maintained with Spa Health and Wellness Centre, a business centre and a marriage venue, which includes a prayer room.

Policies

Check in Check out

Hotel Check-in Time is 09 AM, Check-out Time is 08 AM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 09 AM and the standard check-out time is 08 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.