on Dec 23, 2017
rooms are comfortable,, and the resort is pure veg, the swimming pool is also so good, garden at the backside of the rooms ,, situated near one of the beach,, it is overal good place..
i liked it, i was here at Christmas, amd the place was decorated with lights it was looking so great.
Very nice resort
on Dec 23, 2017
The resort being surrounded naturally by the sea & the river on other sides keeps the resort inviting, along with its beautiful landscape and ambience. Food & service goes hand in hand. Our tour manager Mr. Vinayak Sable is very co operative and is able to handle grp of people. Its a good place for a break from the daily routine. Along with all this the hot water issue was disturbing, so do be ready with all your services before inviting the guests. Overall a good resort to relax and also being vegetarian resort, non veg food was arranged for non veg lovers, which was a good impact on guests. All the best for further experiences with many more exiting additions to your resort, which will make us invite once again very soon...
on Dec 3, 2017
We selected This hotel since it's pure vegetarian and my mother prefers that. There's nothing special about the place.
My initial room was mouldy and we were allowed to change it quickly to a less mouldy room.
The staff is very polite and helpful, the food is good but the place is very expensive compared to others.
Hotel staff needs customer service skills ( Men )
on Nov 24, 2017
Health and safety is poor, NO WIFI AT ALL THREE DAYS WE STAYED HERE. Hanging electric wires in room for fan and television. Reception staff do not know how to interact professionally with hotel guest. Serious faces instead of smiley or welcoming. They should be not be in frontline customer service.
Disappointed and disgusted
on Nov 18, 2017
First look, and the hotel reception is lovely, staff are slightly slow and incompetent upon check in, we checked in and gave us the room key without explaining where our room was situated so had to guess and try to find for ourselves as well as collecting our own luggage.
The room was poorly lit but had all the appropriate amenities a typical guest would ask for, so we went for a walk around the grounds and found the hotel to be very poorly maintained, tired and quite frankly dirty. It’s lost its pride and can tell it once would have been a lovely surrounding but now weary.
The electric and water was off most days between 5-7pm and required numerous phone calls to report that the water/electric was off, with no apology from the staff and usually took around 20-30 minutes to be resolved. The breakfast was the worst experience I’ve had to encounter within the hospitality industry. Minimal offerings and cold. I admit, I went one day and didn’t return again to give it a second chance.
Housekeeping although, satisfactory with what they have to deal with knocked and woke us up daily at 8.30 then again at 9, 9.30 and finally 10 until I repented and went to the beach so they could clean.
Upon describing to staff that the hotel was dirty, unkempt and disappointing, I was met by the hotel manager telling me that it was my own fault and should not have booked to come here, which I agreed with but stated that the photos that appear on booking.com are clearly photo shopped and untrustworthy and if I’d seen the real deal I would not have booked the hotel. Again, the staff were rude, unsympathetic and unapologetic. This was clearly not a new experience for them. When asked about the complaint process I was met with a form and told someone would read it eventually. Therefore I stated that I wanted to check out and went to find alternative accommodation elsewhere in the town which was very easy and welcoming. Unfortunately we had to pay one nights stay at 4,500rupees but I found that a better compromise than staying any longer.
Disappointed, disheartened and will think twice before booking with booking.com again.