Fantastic Staff....Fantastic Hotel
on Jan 7, 2020
We've recently returned from a 3 week stay at the Acacia. This isn't our 1st visit to this wonderful hotel, we've been coming back every year, sometimes twice a year since it was opened.
What brings us back year after year "The Staff"
The 1st thing you want to do after a 10 hour flight, 2 hours battling through Dabolim Airport and the 90 minute drive to Candolim is shower and have a sleep.
We arrived at the hotel at 2am by 2.30 we were in bed. We were greeted by Dilwar who checked us in efficiently and swiftly set up our WiFi and shown us to our room, we have known Dilwar for as long as we have been coming to this hotel, he is a most polite helpful young man, with good communication skills and nothing is to much trouble always greets you with a smile.
Room... we choose to stay in a room at the front of the hotel overlooking the busy main road, we have a favourite room and almost always get to stay in that room (not saying which room as you'll all want it). There is some traffic/music noise but we don't notice it, if you want a quieter room the left sided rooms are the quieter ones. The rooms are light and airy with the biggest bed ever, TV, Sky (with sufficient English channels) AC, ceiling fan, fridge, tea, coffee, sugar, creamer, 2 bottles of water provided. Large walk in double headed shower, shampoo, body wash, loofah, toothbrush/paste, comb provided and will be replenished daily if you wish and most importantly plenty of hot water, 2 bath sheets, 2 hand towels.
Returning to our room at the end of a hot day was a pleasure, it was cleaned and replenished to an exceptionally high standard, Thankyou Mr Canning Roy, his attention to detail was spot on, he remembered I liked a mat at the side of the bed, and even put a chair in the shower for my partner who is disabled Every day of our holiday the room was immaculate. I've read previous reviews where there has been complaints about the cleanliness of the rooms/hotel but I have to say I've stayed in many hotels in India and elsewhere and the Acacia is up there at the top with their level of cleanliness. I understand that maybe some days the bed linen and towels aren't always brilliant white, but they are not dirty they have just faded with the constant washing, and ironing. And I have never once noticed a smell of sewers.
Room service....24 hour room service life saver when you want a night in. For us English, pizza and fish fingers were lovely, but plenty of choices, pasta, Indian dishes and reasonably priced. Prompt and delivered to the room within 30 minutes.
Pool... always clean and in the centre of the hotel, there are 6 sunbeds and tables and chairs, pool towels are provided. Ladder style steps into the pool.
If you like a holiday spent sitting round a pool this is not the hotel for you, as even though there is a retractable roof the poolside gets no sun.
Breakfast...Big improvement this year as breakfast is served in the restaurant adjacent to the hotel, which has AC.
Good selection on the buffet breakfast, there is an Indian selection, and a European which consisted of eggs anyway, toast, jam, marmalade, peanut butter, pastries, cakes, fresh fruit, somedays bacon, somedays sausage, cold meats, cereals, curd, fresh juice, milkshakes, tea and coffee, (missed the coffee machine this year) if there is something specific you want for breakfast that isn't there chef would be happy to oblige.The breakfast staff are helpful, and polite cleaning tables quickly, and ready to take your egg order as soon as you walk through the door. Yet again restaurant immaculate and clean. Would like to say a BIG thank you to chef who made us a special smoothie when we had an upset stomach, it worked and was delicious.
Location...The Acacia is in the best location on the main road with bars and restaurants, shops on the doorstep. Taxi ranks directly outside, and bus stop to Calangute opposite. 24 hour bar/restaurant opposite.
Izgara rooftop bar/restaurant really didn't get chance to eat here, as the night we booked friends were going home and had booked elsewhere...but have been up on the roof-top amazing views of the sunset over the sea, other friends ate here and thought food was excellent, especially the sizzler, a little more expensive than some other restaurants, but is anything expensive in India...
There is a spa in the Acacia which I didnt use purely because I personally don't like Spa's.
Lift to all floors.
All the staff at the Acacia really are lovely, whoever interviewed them has got it spot on as the hotel has an amazing team.
Ritesh the manager goes out of his way to make sure his guest are happy, he takes time to come and greet you and there is nothing he doesn't know about hospitality, every year we have seen this hotel improve and this year was no exception. He must be doing something right as his staff all seem happy in their work, and it's comforting and lovely to return year after year and see the same faces, its like visiting family.
A huge thankyou to the front of house team that looked after us, especially Navas, Ali, and Abhik, who went out of their way to arrange for us to use the pool in another hotel a couple of times, my husband who is disabled is no longer able to manage the ladder steps in the pool at the Acacia and likes a swim occasionally, where else would you get treatment like that. Abhik is guest relations and a font of all knowledge, (he also has a stash of books you can borrow for your stay). Navas, Ali, Abhik all speak excellent English so there are no communication issues.
All area's of the hotel were immaculately clean, its lovely to sit in reception on the comfortable sofa's watching the world go by. The walkways to the rooms even though open to the the elements were always clean which considering people are walking round with wet feet is no mean feat.
There is a Temple at the back of the Acacia and on certain days/evenings/festivals you can hear the chanting of holy phrases and mantras over a loud speaker system. It's India its part of their way of life it doesn't go on all through the night, if its annoying go out and have a drink or a meal by the time you get back it will have stopped.