Clean, modern and comfortable
on Dec 16, 2019
The hotel staff are welcoming and helpful.
The room is modern, comfortable and clean.
There’s a pool on the ground floor.
We really enjoyed the relaxing feel of the room, compared to the bustle of the main road outside!
Acacia is on a long main road of shops, bars and around 10 minutes walk to the beach.
If I went to Candolim again I’d happily stay
At this hotel.
Dated,noisy and expensive
on Dec 14, 2019
This hotel is quite dated now and doesn't look like any improvements have been completed since it was built.
On arrival we checked in and were greeted by the reception staff. This consisted of sign these forms, photocopy of our passports and here's your key. … work the rest out yourselves
We were taken to our room at around 15.00 hrs to find it was still been cleaned.
The standard of cleanliness in the room was little to be desired, but were here, let’s make the best of it.
The cleaners don't change the bedding, but just make the bed on a daily basis. I had to ask for the bedding to be changed due to stains on the sheets and the cleaner looked at me gone out. I tipped the cleaner and he changed the bedding, but don't expect the sheets to be changed on a regular basis. Obviously, the cleaners are instructed to do this, to save on laundry. The hotel provided clean towels every day, but these sometimes didn't arrive whilst 17.00 hrs.
The hotel is located along the main road, which is busy and noisy, but after a few nights we got used to this. Then came the biggest noise, there's a worshipping/ church situated at the rear of the hotel. There were bells ringing and constant worshipping/music which was very loud. This started at 07.00 hrs and some days went onto till 23.00 hrs. This occurred at least 5 days out of our 2 weeks stay. TUI OR THE HOTEL DON'T ADVERTISE THIS.
Breakfast, majority of the choice caters for the Indian guests, but there are omelettes available if you ask.
The rooftop bar and restaurant were empty every day. This was probably due to the very expensive prices, compared to the rest of Candolim and surrounding areas.
The staff are friendly, but obviously have to follow guidelines and save as much money as they can.
This hotel doesn't deliver for the money it charges. I definitely wouldn't book this hotel again when there are better hotels on offer in the area for the same or less money.
on Dec 14, 2019
Fully satisfied during our stay for a week from 10tg November 2019 to 15th November 2019.....felt as if at our home.
All staffs were very friendly and most helpfull with excellent welcoming.
and had a
on Dec 14, 2019
Not too sure what to say about this hotel. Within 24 hours we had to change rooms due to so many things going wrong (tap,shower, sink,wardrobe doors, safe,kettle)
Cleaning was a quick wipe.
Only had breakfast, which was ok. Food and drink prices were more expensive than local restaurants, perhaps expected, but we saw very few people using it.
The staff tried hard to please but there seemed to be no one in charge.
Won't be going back!
on Dec 11, 2019
We stayed at the Acacia for 2 weeks at the beginning of November, the hotel is very well looked after when comparing to others in Goa. The staff at check in were fantastic very polite and very happy to help in any way. The room was also very good. We stayed alongside the road on the junction. Think it was room 317. Very quiet no noise at all. I did see reviews with noise from the bars this I believe was the main road facing rooms. Everything you would need in the room, water replenished every day. The only item missing was a hair dryer, but once reception was called we had one in a few minutes. We used room service a couple of times, great service the food was also very good. Breakfast was also good, there was a variety to choose from, they also always asked if you wanted anything else that was not out. Again all staff excellent in the breakfast room. We had a couple of drinks on the roof bar, nice view nice atmosphere. The only little problem here was paying it took 20minutes to get the bill! I don't like to sound negative but we also ate in the roof restaurant. The food was very good, but the choice was very poor. Out of 2 staters and 2 mains ordered they on had one item available. When choosing another these were also not available. A bit of a let down. Again when asking for the bill even to put it on the room it took forever. It wasn't even busy! A shame as with some small improvements here the hotel would be fantastic. I would stay again as every other aspect was very good. Location is good in the centre of Candolim and around a 200 m walk to the beach.