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TGL Resort & Spa

1 room, 2 adults
Very Good
4/5

Cleanliness and maintenance doesnot justify the tarrif associated too costly (Jacuzzi and WIFI)on Dec 26, 2017

1)We checked on 23rd of Dec 2017 (Me with my 2 friends) in the Exotica 4, the room was in very mu...Read All

Mahabaleshwar-Panchagani rd,Metugad,Mahabaleshwar 412806, Mahabaleshwar Panchgani Road, MAHABALESHWAR, MAHARASHTRA, India, Pin-412806 , Mahabaleshwar
Amenities:
  • Parking
  • Internet Access
  • WIFI
  • Restaurant
  • Kids Pool
+ More

Rooms

Legacy Room
Hotel Room
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In High demand

Exotica Room
Hotel Room
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In High demand

Elegant Room
Hotel Room
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In High demand

Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Cleanliness and maintenance doesnot justify the tarrif associated too costly (Jacuzzi and WIFI)
    on Dec 26, 2017
    1)We checked on 23rd of Dec 2017 (Me with my 2 friends) in the Exotica 4, the room was in very much corner, not properly cleaned specially the commode. The sofa cum bed was not cleaned. I had to ask them to clean it. The blanket provided had stains on it. The staff should be educated before as in how many guests are going to check in so that accordingly blankets, glasses are arranged. 2)The soap holder was broken which was not repaired after the first clean of the bathroom next day as well. 3) Absolute no WIFI. Did not expected that we would face such connectivity issues. 4) The bathroom has no separation for commode and the space for taking bath and Jacuzzi. The water spills and entire bathroom becomes so watery and slippery. Nothing is provided on the floor of bathroom. It was dangerous as any one of us would have had a great fall (terrible!!!!!). 5) Jacuzzi the very most excitement was failed. Earlier the dirty water with bundle of hair popped in the Jacuzzi as we started it. We had to clean that. We drained the earlier water and then again refilled the water which was also not that clean. It took so much of time and we missed our Hi -tea because in winter's as well the hot water timings are restricted in TGL. 6)Too costly as compared to the maintenance of rooms. The name of the resort do not justify its cleanliness and maintenance of rooms as grand as said and showed. 7) The SPA was an another big disappointment for us. It was closed for maintenance. It was not available for any of the day in our stay with TGL. We went to nearby hotel for SPA. This was actually not expected (too much disappointed). Good Points: 1)Food awesome...but noticed few eatables not too warm. Rest taste, variety awesome. 2)Good Lawn 3)Courteous staff with fast service.... More
  • hotel_trip
    Nice Weekend Getaway from Mumbai
    on Dec 16, 2017
    Really nice sunset view.. Just sit, relax and enjoy the views of the hills.. Perfect Getaway from Mumbai... Amazing weather at Mahabaleshwar adds to the fun.. Maharaja rooms are the best to get the sunset views.. We were lucky to get one.. ... More
  • hotel_trip
    Most unethical staff
    on Dec 16, 2017
    I have booked the hotel and on arrival they refused to give us room saying all rooms are occupied. What's the purpose of advance booking if guests are treated like this. Never had such bad experience. ... More
  • hotel_trip
    Good hotel at a nice location with a lot of disturbance
    on Dec 14, 2017
    the hotel is situated at a nice location - the rooms are average to be honest and could have been maintained much better. The breakfast is nice as well. There tends to be a lot of disturbance from nearby rooms as well as from people talking etc. in the lobby.... More
  • hotel_trip
    Good stay, excellent centralized location and great food
    on Dec 10, 2017
    We were out here as family stay and had an excellent stay. The hotel is nice and has a small swimming pool which we could not use due to cold weather. The hotel service staff is excellent and very courteous. The restaurant's food quality has been very good the team serves with great smile and pride. The hotel does not serve any liquor, which can be a downside when you are out for vacation, but since we were with small kids, did not miss it too much. The resort also organise some music, DJ and magic show, but we missed the bon-fire and suggested resort management to arrange for it for future, as guest would love it. ... More
  • Excellent
    132
  • Very Good
    131
  • Good
    42
  • Fair
    15
  • Poor
    15

Overview

TGL Resort & Spa is a 3 star hotel in Mahabaleshwar spread across 2 acres of lush greenery. The hotel lies close to Metgutad Bus Stop (600 m) and Mapro Garden & Chocolate Plant (4.7 Km) and houses a spa center. The hotel offers 28 rooms that is spread across 1 floor with basic in-room amenities like television, telephone, mini-bar, tea coffee maker and attached bathroom.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 10 AM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 10 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.