Cleanliness and maintenance doesnot justify the tarrif associated too costly (Jacuzzi and WIFI)
on Dec 26, 2017
1)We checked on 23rd of Dec 2017 (Me with my 2 friends) in the Exotica 4, the room was in very much corner, not properly cleaned specially the commode. The sofa cum bed was not cleaned. I had to ask them to clean it. The blanket provided had stains on it. The staff should be educated before as in how many guests are going to check in so that accordingly blankets, glasses are arranged.
2)The soap holder was broken which was not repaired after the first clean of the bathroom next day as well.
3) Absolute no WIFI. Did not expected that we would face such connectivity issues.
4) The bathroom has no separation for commode and the space for taking bath and Jacuzzi. The water spills and entire bathroom becomes so watery and slippery. Nothing is provided on the floor of bathroom. It was dangerous as any one of us would have had a great fall (terrible!!!!!).
5) Jacuzzi the very most excitement was failed. Earlier the dirty water with bundle of hair popped in the Jacuzzi as we started it. We had to clean that. We drained the earlier water and then again refilled the water which was also not that clean. It took so much of time and we missed our Hi -tea because in winter's as well the hot water timings are restricted in TGL.
6)Too costly as compared to the maintenance of rooms. The name of the resort do not justify its cleanliness and maintenance of rooms as grand as said and showed.
7) The SPA was an another big disappointment for us. It was closed for maintenance. It was not available for any of the day in our stay with TGL. We went to nearby hotel for SPA. This was actually not expected (too much disappointed).
1)Food awesome...but noticed few eatables not too warm. Rest taste, variety awesome.
3)Courteous staff with fast service.
Nice Weekend Getaway from Mumbai
on Dec 16, 2017
Really nice sunset view.. Just sit, relax and enjoy the views of the hills..
Perfect Getaway from Mumbai... Amazing weather at Mahabaleshwar adds to the fun..
Maharaja rooms are the best to get the sunset views.. We were lucky to get one..
Most unethical staff
on Dec 16, 2017
I have booked the hotel and on arrival they refused to give us room saying all rooms are occupied. What's the purpose of advance booking if guests are treated like this. Never had such bad experience.
Good hotel at a nice location with a lot of disturbance
on Dec 14, 2017
the hotel is situated at a nice location - the rooms are average to be honest and could have been maintained much better. The breakfast is nice as well. There tends to be a lot of disturbance from nearby rooms as well as from people talking etc. in the lobby.
Good stay, excellent centralized location and great food
on Dec 10, 2017
We were out here as family stay and had an excellent stay. The hotel is nice and has a small swimming pool which we could not use due to cold weather. The hotel service staff is excellent and very courteous. The restaurant's food quality has been very good the team serves with great smile and pride. The hotel does not serve any liquor, which can be a downside when you are out for vacation, but since we were with small kids, did not miss it too much. The resort also organise some music, DJ and magic show, but we missed the bon-fire and suggested resort management to arrange for it for future, as guest would love it.