Nice hotel - but very bad ending on our stay, as toilet broke down and we had to move to a small, bad looking room
on Nov 15, 2017
We had a nice stay - family trip - where we stayed in 2 rooms next to each other. Unfortunately the toilet in my husbond and my room broke down the last 2 days. We reported it at reception in the morning and was informed in the afternoon, when we returned after a nice day in Rome, that it had been fixed. This was not correct, and after yet another complain we had to move to another room. A room at a completely other part of the hotel. A room far away from the rest of our family. Worst of all was the size and the state of the room: we had booked, paid for, and stayed at a Deluxe Double Room, with balcony and fridge - and drinks included. The room we were moved to had no balcony, had no fridge or drinks - no cooffe maker (we had paid extra for these services). On top the ceiling was moulded and the room itself was extremely small.
Shortly said a very bad experience and ending on an otherwise nice stay.
I have tried 3 times to write directly to the hotel for their comments and compensation, but as they have not replied at all, I now write here and hope for a reply back.
Great Balcony Views of Rome
on Oct 30, 2017
I have visited Rome 5 times in the past 7 years and have always stayed at Montecitorio and each stay has been stellar.
We booked two balcony rooms. As always, booking was smooth and they charge your card at time of booking. As always, reception personnel were great.
The first visit they booked sightseeing tours for us upon checking in to pick us up at the hotel. Since then, each time we bring people with us, we book with the same tour operator.
Rooms are very small, as with other down town Rome hotel rooms we viewed. This is a very small location but with great personnel, nicely appointed rooms, balcony views are fantastic of the busy city, and you cannot get a better location: 5 blocks from the Trevi Fountain, 7 blocks walk to the Spanish Steps, a 10 minute walk to the Coliseum, and a 5 minute walk to the Pantheon. All walks are very easy and hotel staff assist with directions and a map. As you walk out of the hotel you are in the midst of shops and restaurants of all sorts and the area is safe to walk at any hour of the day or night, alone or in groups. An extremely comfortable area and hotel.
Not as Expected
on Oct 29, 2017
Residenza Montecitorio was not at all as nice as expected per the description and most reviews. Not certain if other visitors had a different part of the hotel but room 306 was small, cold, and dark with minimal furnishings and unreachable upper wall windows. The decor did not match posted photos either. However, the room did appear clean and the staff was very polite and kind to call a taxi when i decided not to stay.
on Oct 2, 2017
As others have said, good location but very far from Coliseum and Cathedral. You would want to take a cab for those... The room itself was covered in heavy forest green wallpaper so it was fairly dark all the time but small entryway was attractive and leads directly to the bathroom, then you take a turn onto longish hallway to bed area.The bathroom was a decent size except the usual spaceship capsule sized shower that is half circle but no room for average sized person to move. The floors and much of wall was tiled. The ceiling had patch job which stood out cuz it was white patch over blue paint...Pull chain to flush... Kind of creepy bathroom; always appeared dingy... Linens always changed each day. From where the four twin beds were which took up most of the room and made it cramped, you had to walk down that hallway which is not that convenient at night if you didn't want to disturb others with the lights being on. It had to have been a corner room based on what I recall when looking out the dusty old wood window frame. An unfortunate incident which stands out is that after arriving on the train from Milan, there was a crabby receptionist who heard me comment on having to pay city tax fees up front which we hadn't done prior to this hotel. This young woman insisted on arguing with me about it. I wasn't even speaking to her in the first place; her reaction was a bit bizarre to say the least especially as check-ins have always been a friendly check-in experience. Maybe she wanted to show off or practice her English!:) However, all other front desk people were nice, and we even were able to get utensils for pizza we had bought on one evening.... A not so common perk in a Italian hotel which is understandable is that there was an elevator. It was not that big and it always seemed someone usually got there first since the building had other hotels in it but the stairs were wide and manageable, 3-4 twists and turns to get to the hotel.... We used a cab 2-3x and a couple of them commented on how the hotel was difficult to get to, that they had to go all around the area to end up in front of the hotel. It is a busy area with lots of cars on the move, several shops next to it and not much of a walk to a row of restaurants with outdoor seating....There was a small fridge and we found a small market to buy a such things as wine, cheese and crackers.... We also heard some great American classic rock music coming from the plaza down the street. It sounded like a band which we noticed on our pizza run that musicians played on that square.That was a nice surprise....The hotel price was reasonable but I don't think it was worth it. I'd spend a bit more or look elsewhere for same amount for a nicer room. My husband and I both agreed that we would try a different hotel on our next visit. Perhaps the room makes a difference and how many beds to a room. However, my final analysis: It wasn't a horrible place and the location was ok but overall, the experience/place was just so-so. You can get a better value for your money, elsewhere!!!
Wonderful, cozy little gem!
on Sep 27, 2017
Our review follows along the same lines as the other reviews that appreciate value, friendliness and location!
We reserved the hotel's transportation to meet us at the airport...other reviews addressed how difficult it was to find....best idea - especially as we arrived in the evening! We were met at the baggage pickup with a driver with our name on a sign helped with our luggage and driven directly to the front doors of the hotel. We rang the buzzer and Xandro came right down and helped us to our room and gave us some great tips on where to eat and shop. During the day the front desk staff we met were friendly and helpful. Thanks Alonzo and Martina.
As others have said, our room was very small..#404, but best view ever - the gleaming white Presidential Palace at the end of the Via di Corso. We enjoyed the pretty decor...clean, sufficient for two. Towels changed daily, bed made up. Small bathroom, but again sufficient - strong shower, hot water. We had a small balcony and enjoyed sitting out at night listening to a street musician (a pretty good classical pianist) just down the street. Double pane French doors helped to mute noise from the street...actually they helped a lot! No problem with noise. Again as others have said, the bed was as hard as a rock...but kind of got used to it. A/C worked really well!
Best part is their fabulous location! Walk to everywhere from here...really close to Trevi Fountain and the Spanish Steps..a little longer to the Coliseum and I'd take a taxi to the Vatican.
Supermarket really close for nessesities, a cafe for breakfast just down the street and a really fabulous restaurant named Pizza Cira...don't let the pizza in the name fool you...they do have good pizza, but absolutely to die for other dishes and the friendliest waiters ever...and reasonable! No coffee pot in the room which was rough on the hubby the am! You can add the breakfast option for 5€...coffee and other goodies...I forgot about that option until the last day! We brought instant coffee to tide us over until we got out to the cafe! Oh, yes...know that the walls are very thin - you'll get to know your neighbor very well if they are noisy! 😳It was great...we love adventures like this and thank other reviewers for their reviews...we always check here.