Good stay at T&U leisure hotel
on May 27, 2018
The hotel is on the road to Matupety Dam around 3-4km from town center. Rooms were spacious. Initially I was allocated room at ground level and felt the traffic noise was easily felt from the room. On request the hotel MGMT changed me to a room on lower floors below road level with better view as well. Overall good clean rooms to stay and near attractions. Buffet is also good. Could be a notch better...
If you are looking for decent stay near Munnar town, T&U leisure hotel is definitely one of the options.
Not an ideal place to stay
on May 21, 2018
Dear readers this place actually gave the exact opposite feeling of what we expected. The hotel looked Pretty in pictures but not in real life. The customer service is very poor. They don't corporate well. Something that is even more worse than that is cleanliness. Its horrible and disgusting. The toilets were not cleaned property and they stinked. There were no paper towels or handwash nothing. The food too was horrible. It didn't taste like what the food was supposed to be tasting. Honestly it really disappointed my family and me as they tricked us into thinking that this was a beautiful place to stay. Not worth the money and not worth our time. Definitely not place to go and visit.
1 star hotel should be better than T&U Leisure
on May 7, 2018
I booked the premium room through make my trip which showed the maximum price of any room that hotel has. Upon reaching the Hotel i was shown room on the 2nd floor which is 2 floors down from where you enter this hotel. The view of their garden was blocked by the ugly roof of their rooms on the 3rd floor. For a hotel with Rs.5000+ room fare i was shocked to hear that hot water would be available only between 6am to 10am in the morning and 6pm to 10pm in the night. Needs of Small kids, elderly people or people with medical conditions are totally ignored. This is like a highway roadside hotel where the hotelier tells you that hot water only from 6 to 10 otherwise bath in cold water. In 15 minutes there were 3 power failures, wifi signal was poor. Then i decided to cancel booking for 4 reasons
1. No 24 hours hot water.
2. No mobile data signal in the rooms (Vodafone).
3. Very poor lighting in the rooms.
4. Frequent power failure.
5. Poor wifi signal.
I decided to cancel the booking after which the manager came out and requested to pay rent for 1 day. I clearly refused then the manager offer me a better room on their first floor which is above their 2nd floor and requested me to stay for a day atleat although my booking was for 3 days, since it was already 6 in the evening i stayed there for a night and checked out the next morning.
The rooms are poorly lit for which the manager explained that the theme of the hotel is English thats why less light. I would say please make it more than night lamps and dont make it look like you are in a bar, leave alone the English theme.
The rooms are packed, there are no airconditioners or fans and it was suffocating.
And comes the TV, a small unit in a room. While most of the 1 star hotel also have atleast 32 inch lcd tv, the rooms in this hotel have small TVs which makes it difficult to watch TV.
Bathrooms are small. You can see mirror rotting, doors damaged.
Breakfast has very few variety, nothing interesting for kids. I am surprised why Make My Trip and Booking.com cant see these things when they partner with such hotels asking a premium price.
on Apr 29, 2018
Rooms are spacious, we asked for extra bed for our kid, the given bed was the worst I have seen, torn clothes,bad smell...
Wash rooms are not maintained well, got a stinky smell.
Breakfast is ordinary
Reception staff is not cooperative
on Apr 22, 2018
Rooms of the hotel are very spacious and good ,view from room so beautiful And the staff of the hotel are well trained and qualified.services was good.hotel food was also good and situated at a very good place to see the valley view