Good value for money but can improve quality
on Dec 25, 2017
If you just look at value for money- this place is outstanding. However they should look at improving service- the intercom in our room wasn’t working. They dint clean our room and we weren’t told that we were supposed to leave our keys if we wanted room done. Room was ok - could have been maintained a bit better.
on Dec 21, 2017
It was a very pleasant stay for 3 nights in end November, the ambience is excellent, staff is very helpful, rooms are very clean and tidy, linen is good, food (only vegetarian) is excellent. This guest house is in close vicinity of the Jaipur Railway station and the main markets including some famous food joints are at walking distance.
Best hotel but choose food carefully
on Dec 10, 2017
This is a nice guest house with clean and spacious rooms, artfully designed and plenty of cupboards and drawers. The price for this kind of lodging that they charge is quite nominal. However, you will find that the cook is not good at all kinds of foods. Though all foods are served fresh and hygienic, taste is a issue with some of the dishes(Not all). Thus choose the food menu carefully.
Nice hotel, good location and food. Great staff
on Dec 3, 2017
We stayed for four nights. The room was a good size with a nice hot shower. The staff are really good everywhere and the food on the rooftop is great. The hotel is in a good location close to the markets and staff are more than happy to assist with travel suggestions and guides on how much you should pay the tuk tuk drivers. Would happily stay here again!
Need to look at customer service.
on Nov 25, 2017
We booked the delux non AC room (which isn't the same as in the pictures) and we were told on arrival that we were being upgraded fantastic we thought until 10am the next morning when we were asked to move downstairs into the room we booked, so not an upgrade but a mistake by the hotel.
Now if you upgrade someone you do it for the duration of their stay NOT for one night, imagine getting upgraded to 1st class on a plane to then be told 3 hours into a 9 hour flight you have to move back to cabin class.
Ok fine we said as being British we don't want to cause a fuss we were told the room wasn't ready (bear in mind we were on our way out) we were told not to worry and the hotel would move our stuff...no way is that happening so we were told the room would be ready in 30 minutes, 85 minutes later we moved our things into the new room.
Now onto the new room, pictures are not the same as on the booking site, pillows were so hard we had to ask for new ones, mould all over the bathroom door, TV from the 1980s, covers on the bed which had not been washed (sheets were clean), smell of damp.
And finally the noise, the room we were put in is right next to reception and really really noisy, Indian guests seem to like leaving their door open which at 6:30am is really not cool as they are really loud.
Over all this could have been a great stay but it was marred by basic customer service failings, if you had left us in the original room you would have got a full 5 stars.
If you stay here refuse any of the ground floor rooms.