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Sofitel Mumbai BKC

1 room, 2 adults
Excellent
5/5

Good Stay but Complacency Setting in!!!!on Dec 25, 2017

We stayed here again for the 7th time in the city. Have witnessed the bad days to impeccable hosp...Read All

C-57, Bandra Kurla Complex, Bandra East, Bandra Kurla Complex, MUMBAI, MAHARASHTRA, India, Pin-400051 , Mumbai
Amenities:
  • Parking
  • Internet Access
  • WIFI
  • Breakfast Services
  • Internet access-wireless
+ More

Rooms

Luxury Room
Hotel Room
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In High demand

Club Millesime Room
Hotel Room
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In High demand

Junior Suite
Hotel Room
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In High demand

Prestige Suite
Hotel Room
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In High demand

TripAdvisor Reviews

  • hotel_trip
    Good Stay but Complacency Setting in!!!!
    on Dec 25, 2017
    We stayed here again for the 7th time in the city. Have witnessed the bad days to impeccable hospitality,hence in the past few years they have sent the benchmark so high that the expectations of patrons is sky high. With Mr Biswajeet at the helm they have tasted success and are one of the best in the city but my last stay with them was mildly disappointing. They have brilliant rooms the club facilities are worth paying for and ever hospitable staff. Coming to the not so good part, am sure the management would pay heed to it and take corrective measures: 1. First time we were staying with a small baby and I would go to the extent of saying this is not a baby friendly hotel. We were provided a nice wooden cot in the club room, so far so good. 2. While making the booking I had explicitly mentioned that I would be staying with a small 3 mth old baby so I need a room on the top floor near to the elevator. They gave us the room on the top floor but it was furthest from the elevator. 3. Generally while checking in its always a trend at Sofitel to escort the loyal Accor Plus customers to the room, that wasn't the case this time, though to her credit the female at the reception asked us once should I escort you to the room? I said no and she let it go. Small courtesies like these have made them reach the pinnacle in Mumbai and guess thats not the case now. 4. The club access is not for kids below 7 years but anyways I had seen some foreigners with small kids loitering around that area. Management never stopped them. We for obvious reasons did abide by the rules and dint get our baby in the club lounge. How difficult it is to de-mark an area and allow families with small kids in the area exclusively for them? As of now they dont have any access. 5. As we were travleing as a couple with no help one of us had to stay indoors to attend top the baby. So we couldn't eat the starters that the club lounge had to offer as the baby wasnt allowed there and we cant keep the baby unattended in the room. So the manager at the Club Lounge told us that she would give us boxes where you can take food and take to the room. In doing so she said thrice "We are making an exception" this actually wasnt needed as I know for Sofitel over past few years its always about making patrons happy by not making them feel guilty by telling them again and again that they are making an exception just because you insist.(The complacency part). Secondly she was like I wouldnt allow you anything outside in the cocktail hours, so what if you have a small baby every guest would ask for such exceptions later on if we give it to you. Later in the evening I witnessed that during the cocktail hour many of the guests were given takeaway boxes even though their kids were old enough. 6. After insisting on speaking to the duty manager(which ideally shouldnt be the case) as flexibility in rules is what hospitality is all about despite of knowing that we are traveling with a 3 month old baby we were allowed to sit near the reception and have food during the cocktail hours. This led a sour taste in the mouth and hence dint get my wife or the baby there as you dont know someone else would come up and the fear that them may disallow you from sitting there would be quite embarrassing. 7. We decided to order food in the room as our baby was sleeping and going to the restaurant would wake him up. No Accor Plus discount if you order in the room. No even 20 perecent. Guess its only a Sofitel Mumbai policy as I get discount otherwise staying at other Accor hotels for order in. 8. They told us the order would come in 30 minutes, I explicitly told them we dont want to be disturbed as we have a baby sleeping hence please dont ring the bell but please knock on the door. Still the guy rang the bell, that was not all the order dint come for almost 40 minutes and there was a call which again disturbed us stating that its on the way. The guy at the door was apologetic but the damage was already done. 9. The food we ordered from Pondicherry Cafe some Subz Handi was equally bad the vegetable was watery. Dint have the energy and time to send it back as we were very hungry. 10. Next day we asked for a baby bath tub and tumbler. They got that to us post 45 minutes after two follow ups. 11. We had a cake voucher which we wanted to use, while checking out I had to go to the Pondicherry Cafe thrice to collect it even after requesting them that please get the same to the lobby as I have a baby to take care off, no empathy had to go again to collect. 12. They took almost 30 minutes to get my luggage down after reminding them thrice. My car had also come from the valet but no sign of luggage. Quite lethargic. The saving grace was the breakfast which was really nice and even the service was brilliant. Its not a baby friendly hotel and I could see complacency setting up amongst the staff, its just the start and hope the management takes the feedback positively and takes corrective measures, I love this hotel and it would be sad if it goes downhill from here.... More
  • hotel_trip
    One of the Very Best
    on Dec 25, 2017
    We booked a king size suite for a family of 4 & we were wow-ed from the arrival until departure. Taking into account all the extras our room gave us we viewed it as good value for money. Professional staff, fast check in, amazing room, executive lounge on the top floor, complimentary airport transfers. If you like a little luxury in a buzzing environment then this is a great choice for Mumbai ... More
  • hotel_trip
    Excellent
    on Dec 25, 2017
    I had visited this restaurant for birthday celebration of my wife. The ambiance is very peaceful. Food is awesome. I ordered for Jain Panner Lababdar and it was just awesome. They arranged a complimentary cake and drinks. It was very good dinner experience.... More
  • hotel_trip
    awesome stay and warmth of staff
    on Dec 25, 2017
    we stayed at sofitel for a staycation, the staff is always courteous and helpful.we had access to the lounge and the staff there to made sure we were comfortable and all the information about the food and beverages was made available special mention has to be made of Jagruti Bedi who would welcome us with a warm smile and make us comfortable in the restaurant.. extremely joyous and lovely experience, good food and comfort too. thank you... More
  • hotel_trip
    very excellent
    on Dec 25, 2017
    This hotel is very excellent hotel and also services of this hotel is very excellent and staff is very honest and polite nature and brackfast is very hot and fresh and tasty Also at the last this hotel is very excellent.... More
  • Excellent
    3404
  • Very Good
    648
  • Good
    101
  • Fair
    22
  • Poor
    22

Overview

Sofitel Mumbai is a 5 star property set in the business district of Mumbai. Situated at 5.1 Km from Bandra Terminus (5.1 Km) and 0.5 Km from Diamond Market, this hotel offers complimentary wired/Wi-Fi internet facility for its guest. The hotel in Mumbai includes a total of 302 rooms across 14 floors and offers in-room amenities like television, telephone, iPod dock, minibar, tea/coffee, large safe, iron and board, hairdryer, separate tub and shower.

Policies

Check in Check out

Hotel Check-in Time is 02 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 02 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.