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  • Sheraton Grand Pune Bund Garden Hotel, Pune

Sheraton Grand Pune Bund Garden H...

1 room, 2 adults
Very Good
4/5

Did not fulfill my expectationson Sep 20, 2017

The pool area was nice and pools were clean and there was a lot of space. The tables besides the ...Read All

RBM Road, Near Railway Station, Raja Bahadur Mill Road, PUNE, MAHARASHTRA, India, Pin-411001 , Pune
Amenities:
  • Parking
  • Indoor Parking
  • Valet Parking
  • Internet Access
  • WIFI
+ More

Rooms

Sheraton Club
Hotel Room
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In High demand

Executive Suite
Hotel Room
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In High demand

Sheraton Classic
Hotel Room
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In High demand

TripAdvisor Reviews

  • hotel_trip
    Did not fulfill my expectations
    on Sep 20, 2017
    The pool area was nice and pools were clean and there was a lot of space. The tables besides the sunbeds were dirty and with ashtrays on every table, we transferred ours to the next table as we had children with us, but while swimming, the ashtrays had came back on the tables .Wifi connection was poor. Somehow working in the lobby and pool, sometimes not. In rooms no.Playground for children was dirty and not bothered to keep clean. On the slide, you are supposed to slide but you are stuck all the time. No free bottled water in fridge. The towels were stinking for the three first days, really bad, so we had to buy our own. Also, sometimes when the housekeeping was wiped our floor, it was stinking bad. Like a wet dog, as well as the towels. The staff was friendly, good English, very helpful, we specially liked the housekeeping ladies and Devran at the bar. Everything else in the room was perfect. Lovely view from balcony. Also, I don't understand why there was so much Russian music? It seems Russian guests were more important for you than other guests. It was a bit disappointment. I think you should improve the towels and cleaning equipment, so they don't stink.... More
  • hotel_trip
    Review
    on Aug 28, 2017
    Let me start with the good this about this hotel: the hotel and rooms look nice, normal pool area. Thats about it. The bad things are: the rooms are cleaned (if cleaned at all) are i the evening, so its messy all day. After the room cleaning we found the same towels that were there yesterday. The food is not really good, and there is nothing to chose from. When you are eating it feel you are eating yesterdays leftovers. And the wi-fi is terrible, you can only use it in the reception and in some rare cases in the bar. When we opened the minibar in our room there was only one bottle of water, which was never refilled.... More
  • hotel_trip
    Great hotel but way too many Russians and simple food!
    on Aug 6, 2017
    Overall a great hotel, nice, clean and friendly staff - and I would love to come back... but, i won't because of the amount of Russian guest which are behaving really badly. So if you are not Russian - I will not recomand you to stay here. Also - don't spend your money on All inclusiv, its not worth it. The food is very simple and the same day after day - and at the bar, you can really tell how have all inclusiv and not. Here is a difference of service level. But on all other parameter - it is a lovely hotel.... More
  • hotel_trip
    A great place to stay
    on Jul 18, 2017
    I spent a week in this hotel and it was unforgettable pleasure! I had big and comfortable room with everything I need. The interior is also very nice and beautiful. Everything is made for guests. But the most important thing here was not about the room, it's about the staff. All of them are so nice,friendly, smiling. I liked them very much. They do their best in order to make the guest satisfied. There are only two things I would like to be better. First of all, it's Wi-Fi connection which was really bad. Of course, it didn't blemish my staying at all but as I couldn't connect with home normally it was a bit irritating. And the second thing is about the time of transfer to the beach. At the time the bus goes to the beach the sun is too hot that's why people usually are coming back to hide from it and to go again in the evening. So to my mind it would be better to change it for morning or evening hours. Fortunately the beach is about 15-20 minutes walk from the hotel so I could reach it by myself. Thanks for the best vacation I had!... More
  • hotel_trip
    Felt like home!
    on Jul 13, 2017
    My girlfriend & I just got back from our holiday in Alanya and Villa Sun flower hotel. We just want to thank all the staff from the hotel for making the 2 of us feeling like home. Everyone from the reception, restaurant and bar made us feel like we are royal family. This was stay at 4* hotel but with 7* service. Special thank to Mert from the reception and Sükrü, Tahir and Murat from the bar-You guys rock, and you will be rememberd for sure. Few things that were bothering us were old air condiotioning system that was a bit old and noisy like tractor, low wi-fi coverage and a rooster near hotel which was waking us up every morning at 07:30 :)... More
  • Excellent
    51
  • Very Good
    43
  • Good
    17
  • Fair
    8
  • Poor
    5

Overview

Sheraton Grand Pune is an architectural marvel that stands magnificently on Raja Bahadur Mill Road. With unmatched facilities and interiors that reflect splendour, the resort invites guests to experience the best of luxury. It is far-famed across the length and breadth of the nation as a combination of old-world charm and modern conveniences. The hotel has a total of 177 rooms that are available in Deluxe Room, Royal Club Room and Royal Club Suite categories./n/nThe hotel invites guests at La Brasserie to savour international dishes in lunch and dinner. This 24-hour dining facility is famous among guests as well as locals for its appealing dér and lively ambience. Chingari and Favola are the other two restaurants, serving mouth-watering and hygienic meals. Apart from dining facilities, the hotel has two bars, one on the rooftop and another at the lobby level. /n/nFor corporate travellers, there is a business centre that is ideal for hosting a meeting, a seminar and a conference. Also, the hotel also has a recreation centre, wherein guests can play carrom and table tennis or read a book in the library. A gift shop, beauty salon, 24-hour front desk, jacuzzi and steam room are some of the other in-house amenities.

Policies

Check in Check out

Hotel Check-in Time is 02 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 02 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.