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Shanti's Hotel Surbhi

1 room, 2 adults
Fair
2.5/5

The worst hotel I have ever seenon Jul 11, 2017

The rooms , the bed , the screens look as if not cleaned for a long time . Never go to this hotel...Read All

299, Kavasji Street, Near Union Bank , Mahabaleshwar
Amenities:
  • Internet
  • Parking
  • Restaurant
  • Free Parking
  • Air Conditioning
+ More

Rooms

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Hotel Room
Amenities
  • Air Conditioning
  • Luggage Rack
  • Private Bathroom
  • Television
  •  + More
N/A
Hotel Room
Amenities
  • Air Conditioning
  • Luggage Rack
  • Private Bathroom
  • Television
  •  + More
N/A
Hotel Room
View Image
Amenities
  • Air Conditioning
  • Luggage Rack
  • Private Bathroom
  • Television
  •  + More

TripAdvisor Reviews

  • hotel_trip
    The worst hotel I have ever seen
    on Jul 11, 2017
    The rooms , the bed , the screens look as if not cleaned for a long time . Never go to this hotel or your entire trip will be ruined as you will not even sleep properly by seeing the condition of the hotel.... More
  • hotel_trip
    Its a OK OK hotel
    on May 25, 2017
    We have recently visited Mahabaleshwar and had our couple package stay in this hotel on mid of May 2017. The hotel rooms are small compared to price paid.Hooks in the bathrooms were broken and hotel is very densely surrounded with local houses. Market is easy to access and also food options were less and food was not tasty. Staff was helpful and had helped us in arranging cabs to tour the city. WIFI is accessible in common are only and no wifi or network in rooms.Only incase you don't find other options this one is OK OK option.... More
  • hotel_trip
    Only incase you don't find other
    on Jan 11, 2017
    extremely awful hotel...the room was not cleaned. They just handed over the keys to us from previous guest. and did the same when we checked out. No phones Working. I have to go to reception 3 times just to request for water. Had only one towel and was requesting for another one throughout out stay but did not get till check out. Staff is continuously quarreling with each other. No continuous hot water. hotel staff comes early morning at 7:00 banging the bell heavily and telling to take bath or they are not responsible if over. overall it was pathetic. just thanked myself that we were only one night.... More
  • hotel_trip
    Review of Shanti's Hotel Surbhi
    on Jul 13, 2016
    The hotel rooms are small compared to price paid. The hotel is located in a narrow street and busy location. The staff and management is dull and service is not upto the mark. Rooms not maintained well and they started cleaning the rooms on our report. The dinning room/ hall is shaby, unclean. over all experience is bad. Clear trip should visit the hotels and enquire about services befroe entering into tie-up, or else people will be afraid to book on line rooms though clear trip portal.... More
  • hotel_trip
    Be Aware!!! Its 0 Star Hotel ..Don’t ever Try-- Worst Management no one to listen (Wasting money time)
    on Feb 10, 2016
    Be Aware!!! Its 0 Star Hotel ..Don’t ever Try-- Worst Management no one to listen (Wasting money time) We had been there on January 23 to 25 2016 , As we enter room ,Room was very dirty .Bathroom was not cleaned. They had not provided any room service for cleaning. Worst experience, there was lot of noise up to 1 pm on first night stay(On 23rd), Reason was they had given us ground floor room and construction work was going in front of our room in that hotel. Though we complain Management does not listen, Its stopped after 10.30 pm ,then there were quarrel up to 1 pm(Customer was complaining to Manager). We request them to keep quite But it’s of No use.. best part, we couldn't get even hot water in room at night time. Wasting money time and mental peace by living in such hotel. Ones again telling, Don't ever try... More
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  • Fair
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Policies

Check in Check out

Hotel Check-in Time is 10 AM, Check-out Time is 09 AM.

Booking Policies
  1. The standard check-in time is 10 AM and the standard check-out time is 09 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.