Great view outside, not inside!
on Dec 6, 2017
We made an online booking based on the pictures, even though some of the trip advisor pictures showed it being old but all wrong pictures about the bathroom or may be it was the room we were put up in.
The place has an amazing sea view, stone throw from Gateway and other amenities.
We arrived very early in the morning, lot of immigration queues etc, so we expect good service which was not there, reception was rude none of the staff would even greet or talk to my wife, and we were given a room not asked by us.
We had to call and tell them room is wrong and they said they would fix it by afternoon that means wait for someone to check out, the whole staff experience was bad and room was not clean, see the pictures mainly the bathroom our most important requirement was bad, not cleaned at all, managed to wipe off stuff with wet wipes so we decided to leave, we lost our money for 1 day also
When we checkout then the new reception staff, very professional lady was sorry and really wanted us to stay was willing to show us a different room etc, for some reason they called our room deluxe compared to standard just because of a small window with the sea view
It was no point staying back when you have been served badly, the lady apologised a lot did try to help convince wish we had that from the start.
Do not get swayed by the location
on Oct 24, 2017
Do not stay here. It is run down and not looked after. The room we stayed in was infested with damp and mould and you could smell it as soon as you walked in the room. The damp was on the ceiling and the pillows were mouldy. The curtains didn't close and the window in the bathroom didn't shut properly leading to loads of flies and bugs coming in through the night. The location is relatively good but don't be swayed by that. It would be worthwhile to spend a few more pounds to go elsewhere and have a good night sleep with no damp.
Super Helpful Staff
on Oct 23, 2017
The Sea Palace is definitely nothing fancy. The rooms are small and sparse. That being said, the staff was great. I got really sick just as I got to Mumbai and spent the majority of my time in the room. Room service was fast and very reasonably priced. Housekeeping got me extra blankets right away. When I wasn’t getting better, the staff recommended a doctor who spoke English and took very good care of me. It’s a little scary being so sick in a foreign country and the staff at the Sea Palace was great!
Full marks for the location and the view
on Oct 8, 2017
Just a few blocks from Taj Mahal Hotel at Gateway, Sea palace has stunning location and view. In the heart of the city, best suited for corporate, leisure, shopping and tourism, I loved the place for the roof top restaurant. Slightly expensive, a great place.
Sundowner at Harbour view
on Jul 30, 2017
The view from the Harbour view is the breathtaking the yatchs in the sea the gateway of India the enchanting Taj. It's worth visiting if nothing just for the view. The chicken tikkas sheekh kebabs the fish and paneer tikkas very yummy. The margarita was ok. All in all a great experience. A definite go to place