Great View and Good Food
on Jan 11, 2020
We really enjoyed our stay here. Some of the best views of the town and the lake. Good rooms and ice cold beer. Very good food and service. Nice to be a little way out from the city centre. Friendly staff as well.
Construction and service
on Dec 23, 2019
The main issue at the moment is that half the hotel is under construction, so there is generally noise happening throughout the day. I think the end works at 5pm. Personally, I would recommend staying elsewhere until the works are complete. It's too hard to know whether you will get peace and quiet otherwise. Or at least make sure you ask the hotel before your stay. I actually had this accommodation booked by a tour guide and only did a quick google check before agreeing. My mistake.
The other part of my review relates more to service and cleanliness however, given the hotel is only 2.5 stars, the service I received was probably in line with that. Essentially, you have to ask for everything or you won't get it. I asked for clean sheets and clean towels. Apparently you also need to drop your key at the front desk for your room to be cleaned. I didn't know this (it wasn't advised at check in or written anywhere) but I also didn't ask as by that stage, I was pretty tired of asking for things! I did try using the phone in my room once to ask for something, but first I couldn't get a dial tone and when I eventually did Noone picked up. But I'm sure if I had asked in person when someone was available, they would have cleaned it.m I spoke with the owner at the end of my stay and raised the above issues, which he listened to. I tend to think even in 2.5 stars, that hotel staff can try and ask if there is anything you need rather than it being the responsibility of the guest but maybe that's idealistic. If the hotel happens to read this, one thing I did suggest that would really help solo travellers like me is just a one page welcome info sheet in the room with information about getting your room cleaned, hot water switches, transport, etc. A map would be great too. Pretty easy and simple thing. Perhaps they cater more for other types of visitors which is fine but each guest has value to a business. For the reader, I'm unsure what nightly rate I paid as I booked through an agent (as mentioned) however, when I did a search on Google the rate varied between $50-$100 AUD during the busy period which is quite high for 2.5 star.
Rat in the restaurant
on Oct 13, 2019
The room smelled naphtalen, which is used as an insecticide and is carcinogenic. As you can read the title, we saw a rat in the restaurant.
Building was under construction during our visit, but not an excuse to have a rat where they make the food.
on Oct 10, 2019
We had booked rooms for 3 nights but cut short our stay to 1 night. We got rooms on the ground floor, construction happening right next to our rooms. The rooms are dusty the linen musty, Bathrooms pathetic. Breakfast was included in the package but to our surprise we were given 3 choices of set meal. The portions are under served. The staff is always in denial if issues are brought up. Would not recommend this hotel.
on Sep 15, 2019
We wasnt meant to stay here but eneded up that we did, not a problem though we had a master suit which tbh is amazing the wifi wasnt great but they gave us an extension which half worked, the only problem was there was loads of bugs coming in the room I killed loads they was only small but all over the bed, apart from that the room was pleasant and we enjoyed the food, it is under construction as well but when it's done it will be the best hotel in the area by far! I would recommend this place to anyone coming here as well.