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Sakina Cottage Manali

1 room, 2 adults
Poor
1/5

Bad.. Worst.. Pathetic.. Unprofessional.. Scam on Jan 25, 2016

This is the most mismanagement hotel I've ever been to. The same hotel is called Chandan Regency...Read All

Kanyal Road , Simsa Manali, Kanyal Road, MANALI, HIMACHAL PRADESH, India, Pin-175131 , Manali
Amenities:
  • Parking
  • Internet Access
  • Doctor on Call
  • Room service
  • Front desk
+ More

TripAdvisor Reviews

  • hotel_trip
    Bad.. Worst.. Pathetic.. Unprofessional.. Scam
    on Jan 25, 2016
    This is the most mismanagement hotel I've ever been to. The same hotel is called Chandan Regency, Sakina Cottage and Chandan Cottage. The hotel does not have a name plate/board of either. Just imagine after a 14 hour journey you have to spend time finding a hotel which does not have a name. The owners provide reference of a nearby hotel to reach Chandan Regency / Sakina Cottage. Surprisingly even the 2 people (1 part-time chef and 1 cleaner/waiter/manager/reception) working at the hotel don't know the name of the hotel either. I spoke with 4 different people who all claimed to be the owners of the hotel. I was reminded atleast 10 times to make the payment. I had made it very clear on day 1 that I'll make the payment on Checkout. Total Unprofessional attitude. The first hotel I've seen that has more owners than staff. I had booked a package that included 2 meals a day and heater for 6 people in 3 rooms. Even after booking the rooms 1 week in advance there are no basic facilities at hotel. On reaching the hotel there was no heater in 2 rooms. Just imagine the freezing temperature of Manali and there is no heater. Even after clearly mentioning in mails and numerous phone calls the owners could not get a basic necessity like heater. It was an unbearable cold and with no heater it just got worse. On day 3, an already defective heater broke down. We had to spend another cold night without heater. Instead of replacing the heater the owners asked me to pay a fine of 300 for damaging the heater. Speaking with the owners I was made to feel guilty of damaging their heater. No one cared about replacing the broken heater and left us in cold yet again. They were more concerned about getting the fine. The hotel has just 1 man staff. The same person takes care of another hotel. This poor chap is a senior citizen who is made to work like a Donkey. All The rooms were dusty. Seems the rooms were not opened for ages. There was a near empty roll of toilet paper. On requesting to get a toilet paper roll, the person replies "Abhi kaam chala lo. Kal badal dunga". In our 4 day stay, the rooms were never cleaned. The linens were never changed. What can you expect from a hotel with 1 man staff. The dinner was served as early as 8:00 pm. Strictly 8:00 pm. If you're late you'll get cold food. What are you running, a hotel or a HOSTEL? The chef is the rudest person you'll find. He'd get into an argument on almost every conversation. The food was just ordinary. Even a roadside eatery serves better than the food at Sakina Cottage /Chandan Regency / Chandan Cottage. This is by far the worst experience at any hotel. My advice would be to avoid this hotel. The owners don't care about the customers. Money is all that matters to them. They are looting tourists in Manali operating from Delhi. Stayed between 21-25 January 2016. (Biggest embarrassment of my life) ... More
  • hotel_trip
    Bad Experience, Un-trustworthy Owner, Commited services were not provided
    on Jan 21, 2016
    The amenities are very basic, noWIFI, no Hot kettle and very few support staff, so most of the times you will be un-attended. We did the booking directly with Sakina cottage and were misquoted the travel cost from NewDelhi-Manali ( both ways ) as 4000/- per person by Bus, realized later that the actual was 2000/- and the excess was to be pocketed by the owner. We had to deliberate to save hard-earned money. Based on the package details shared before booking, there are add-on services promised, but they are not provided, unless you run behind them asking for it multiple times. Beware , that the owner provides mis-leading information, just for the sole intention of making money by taking advantage of your ignorance.... More
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Overview

Plan your trip to Manali and experience the beauty of nature. Nestled amidst lush green valleys and misty mountains, Sakina Cottage Manali provides warm hospitality and personalized services. Whether on a business or leisure trip, the cottage offers a wide variety of amenities with best accommodation and high standard of comforts. The rooms are attractively decorated with pleasant interiors offering picturesque view of the whole Manali City. Facilities offered here include round the clock room service, internet access, 24-hour front desk, doctor on call, welcome drink on arrival and many more conveniences. All the major credit cards are accepted here. Sakina Cottage Manali is one of the most preferred by the national/international tourists. All in all, have a relaxing holiday amidst natural beauty and enjoy all the facilities and privileges.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.