Middle of nowhere, dirty, untrustable
on Jul 8, 2019
When we went to this hotel, it took us 10 minutes to find the entrance. Taxi drivers have no idea about the existence of this hotel. Reception staff don't speak English at all. I have booked and payed through a website but they wanted me to pay again and said that they can not get their money from this very famous booking website! There were bugs crawling at the lobby. There was a construction going on around the hotel and did not look safe at all. I would not recommend. I can't comment about the rooms because I had immediately booked another hotel and left this weird place.
on Feb 23, 2018
The facility itself it's not bad, a little under care, the carpet on the bedrooms are a little dirty, bathroom its ok very spacey, the finishings are not that good, to say the least. AC its always hot, no cold and you cannot adjust the temperature, take in mind I was here on November and February, some cold days, but it was just too hot, I had to turn it off and even then it was too hot. The room service its existence, there is no food at all also, just a small room on the entry level, breakfast from 8 to 10, where the choices are very limited on the second week i stayed there was an omelet or some kind of sweet rice, with coffee.
For dinner or lunch the options are still low, and to help that they speak no English at all. just point and choose., for a dinner plate you might pay about 2.800 tegue around 8€.
The room cleaning service is very bad also, no change of sheets, not even cleaning the small cup that I used for my instant coffee.
Overal, if I were to choose not a place to come back again, but then again I was working just on the Arena by the side so. 5 m walking on the freezing cold.
Good value stay with spacious rooms and handy location for nearby sports stadia.
on Feb 19, 2018
No complaints about the room and the location but the breakfast did get a bit repetitive and the staff need to work on their service skills as they weren't exactly prepared to go the extra mile (or even yard). They were friendly enough but there were no maps available apart from one they kept under the counter which they were not letting it out of their sight.
Interesting Hotel in the new Expo 2017 area
on Nov 7, 2016
When we arrived at the hotel I thought we would have problems with the language as I thought that they spoke little English and we could not speak their language however as time went by we managed to communicate effictively which resulted in some funny moments. The food at the hotel was very basic but always served with a smile. If you are expecting Western food probably best to choose a different hotel. This hotel is probably about 2/3 miles from the centre which can be a challenging walk on a cold day but there are ample taxis to be had at about £2/3. The Khan Shatyr was a good 3/4 of an hour walk but easy to get to as the roads are very straight. This hotel is ideal if you are visiting the Astana Arena (Football ground) or Barys Arena where the Barys KHL ice hockey team play as both are next to the hotel. The hotel is part of the Ice Palace Complex
Sportreise, Hotel in der Nähe aller Sportstätten
on Sep 21, 2019
Nun ja, das Hotel liegt außerhalb der Stadt aber in der Nähe der Sportstätten, das war uns wichtig. Rundherum ist es trist, selbst der Eingang des Hotels ist schwer zu finden. Das Hotel wird primär von einer Handvoll fleißiger Frauen angetrieben, die sich bemühen. Zimmer ist ok, wird halt nie gereinigt, keine Handtücher gewechselt, um Toilettenpapier muss man nachfragen und das Frühstück ist sehr einfach, vorsichtig formuliert. Kreditkarten werden ur sehr unwillig angenommen, bezahlen in bar ist denen lieber. Auch aufpassen, ob der vereinbarte Preis und nicht mehr verlangt . Ein paar Tage gings, länger nicht...