on Nov 18, 2017
The sage hotel is a very simple hotel in Delhi and you taxi driver had a hard time finding it. It provides you with what you need but that is it. The rooms is okey but with nice bathrooms, if that's what you searching for =)
Worst customer service ever!!
on Nov 12, 2017
Posting this a tad late - just came back home after the horrible smog ordeal at Delhi. But that wasn't the worst experience of the city, the reception at this (Sage) hotel was.
We had been calling the hotel all day to inform of our late arrival time, and only received confirmation from the hotel around 8 in the evening. Post that when we arrived at the hotel at 9.30 PM, the receptionist and the hotel boys did not offer to bring our bags in. The receptionist was constantly making personal calls and didn't acknowledge our booking. His reason being that Cleartrip does not pay them on time and hence they don't entertain any guests who register via that website. We insisted that we have already been charged for the hotel and it's their issue to sort out. This went on till about 10.30 PM. Later the receptionist started to badger us about the validity our ID proofs. (Inspire of all of us having valid Adhaar and PAN cards, including the 2 kids in our family).
In all our travel experiences so far, this receptionist was the worst ever human we had to interact with. He didn't even have the decency to offer our mother of 60 yrs a glass of water. By then it was 11 PM in the night and these guys refused to check us in, and left us stranded on a Delhi road. This was our first experience as soon as we had entered the city. We were a family of 6, with our mother and 2 small kids kicked out of a hotel in Delhi close to midnight. How could the hotel/receptionist be so inconsiderate, rude and blatantly wrong?
We have already reached out to the higher management in Cleartrip regarding this.
I still wish to get this review up here, to save other people from making any reservations for Sage Hotel. The management at the hotel must fire the receptionist for this unacceptable behaviour.
Terrible customer service
on Nov 2, 2017
As this hotel was close to the venue of an official meeting, my office took a decision to book rooms at this hotel. Through prompt procedure, room payments were made and a confirmation was provided. However, when senior members reached the hotel, they were told that no bookings and confirmations were made. After continuous phone calls across departments, the front desk vacated rooms for the members. There was no communication between the managers and the front desk staff. The front desk staff were rude, unpleasant and highly aggressive. There was absolutely no acknowledgement of any mistake made on the part of the front desk staff. If this is how the hotel wants to continue working in the 'hospitality industry', I doubt they will do very well. Will NEVER recommend this hotel for anyone to stay at. The basic or minimum that one hopes for from a hotel is courtesy and manners.
Good Hotel But require Improvement
on Feb 28, 2017
Hotel is Good location is good but require lots of improvement and replacement as furniture and other things have been old so its into wear and tear condition which either requires repairing or replacement else everything is Good and Staff is courteous Just a little bit improvement and attention will improve the property and guest
Nice and pleasant stay
on Feb 19, 2017
Hotel is situated on Shivalik road and near to malviya nagar metro.The area is quite posh and good location. Hotel is equipped with good centralised air conditioned rooms, lift and good food.Good place to stay alone or if in need of privacy. Only con is the limited buffet breakfast. I think a little variety can be added.