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Ruffles Beach Resort - Candolim

1 room, 2 adults
Good
3.5/5

Excellent Stayon Nov 25, 2017

Stayed at the whispering palms hotel in February 2017 my 1st time in Goa and when we were here we...Read All

Fort Aguada Road, Opp. Sbi, Candolim, GOA, GOA, India, Pin-403515 , Goa
Amenities:
  • WIFI
  • Restaurant
  • Swimming pool
  • Airport transportation
  • Housekeeping
+ More

Rooms

Standard AC Room
Hotel Room
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TripAdvisor Reviews

  • hotel_trip
    Excellent Stay
    on Nov 25, 2017
    Stayed at the whispering palms hotel in February 2017 my 1st time in Goa and when we were here we knew it wouldn't be our last the hotel was nice but as I'd never been before I played safe. The only time we were in the hotel was to shower change and sleep. We are currently coming towards the end of our next stay in Goa and I can honestly say that I'm paying less than a 1/3 of the price of the hotel I first stayed in and we will be back to Goa sooner rather than later. The accommodation were staying in is perfect couldn't be happier with the hotel and staff. Full English breakfast on a morning sets us up for the Day ahead and is as good as any English breakfast I buy at home. If you eat out mostly as we do but fancy some real English food then I wouldn't go anywhere else as this is mainly what this hotel caters for. Can't fault it in anyway shape or form. ... More
  • hotel_trip
    Terrible service, unpleasant stay
    on Nov 12, 2017
    The hotel boasts a 2 min walk to the beach which definitely isn't true. More like 10. Honesty goes a long way... Check in was like an immigration check. My passport was examined for almost 10 minutes. The room was set right at the back of the hotel. It was dirty- the cushions had marks on them, the sheets felt unclean, no toilet roll, no soap, no water even. In fact water was never provided free. The sink was full of ants. The water was cold. Our fan wasn't working either. The door knob broke and we called the on-sight handyman to fix this and the fan. When it became apparent that the repairs weren't going to be possible quickly, we requested a room change which thankfully was agreed. We moved rooms to a smaller but better room overlooking the main pool. However, cleanliness isn't this hotel's priority that's for sure. The sheets had marks. The air con hardly worked and at 5am for 3 hrs, there was a ringing, very much like an alarm, which was infuriating. Our room wasn't cleaned that first night in the new room. 😡 No fresh towels... And the toilet was broken. The security guard was rude when we asked about parking. We know there was nothing at the hotel but a bit of advice on nearby parking is all we wanted. The list seems endless. This hotel will do little by way of any action on my complaints. I know they capitalise on the location- it's right in the midst of the action in Candolim. Such a shame because it has potential to be a luxury spot. ... More
  • hotel_trip
    Good option
    on Nov 6, 2017
    Location of the hotel is very good. Lots of Bike rental shop , restaurant, and market is nearby. Room was clean enough. Hospitality of the staff was good. One problem I have faced during my stay , they have to be more organised for the complimentary breakfast. ... More
  • hotel_trip
    Not worth of money
    on Oct 28, 2017
    Reception per was rude. Did not provide bed for 3rd person as my booking was for 3 person for 2 rooms. No water, soap, toilet paper. They are not co-operative. No car parking. No menu choice for breakfast. Wifi is also not upto par. They charged as per 5 star hotel room but they do not provide facility. They even do not help/guide me when I asked them for places to visit for my trip. Not co-operative at all. Frequent power outage and have to sleep without A/C even though I paid for A/C room. I will not recommend unless you do not have other option.... More
  • hotel_trip
    Highlights: Pool side facing room and hospitality
    on Oct 22, 2017
    Our stay at the hotel was quite pleasant. Main pool near the reception was my favourite. Hospitality on behalf of the manager and support staff is appreciable. It is worth for money!! But there is scope of improvement!... More
  • Excellent
    61
  • Very Good
    65
  • Good
    45
  • Fair
    15
  • Poor
    20

Overview

This 3 Star resort is located meters away from the Candolim Beach. With a casual ambiance similar to a cafe, the English restaurant and bar in the resort serves a proper English breakfast. One can experience a laid back vacation by staying in any of its 20 air-conditioned luxury rooms. Each room is equipped with a refrigerator, television, house phone and an attached bathroom with supply of hot and cold running water. There is a cloak room and a safe deposit box too.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 10 AM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 10 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.