Awful way to start our trip to India
on Nov 8, 2017
We had a room booked for 1 night (12pm - 12pm). Our flight arrived early hours of this morning which the hotel knew. They had told us that if we wanted to check in straight away, we’d need to book a room for the night before too. Being on a small budget, we said we couldn’t afford to do this and would wait in reception until our room was available. We never heard back from the hotel so assumed this was ok.
When we arrived, the gentleman on reception was very abrupt and rude. I appreciate it was 5am but that’s not our fault. He literally sat us down and said ‘you check in now and then you have to check out at 12pm (7hours in the room)’ or ‘check in now and pay 50% more to keep the room until later’ or ‘if you want to wait until 12, you can’t wait here’. It was 5am, he had not responded to my email stating we’d be waiting around to tell us we weren’t able to do that. What did he expect us to do?! We have another flight booked this evening so we’ll be checking out the same day so we’d of had to pay for 2 days of rooms to have it for just over 12hours?
To make matters worse, the room was empty anyway so he could of allowed us to go in at his discretion but chose not to.
Poor customer service and not a nice way to start our first trip to India. Hopefully not everyone is like this. Needless to say we left and walked around with our luggage at 5am to find somewhere else more accommodating. Would not recommend.
Last and best stay in India
on Nov 6, 2017
Couldn't ask for a better place to stay in and say farewell to India whilst waiting for our flight out of the country. Amazing host and staff, homely feel and comfort. Really great selection of food delivery at very reasonable prices. Kind enough to pick us up from the airport and also plan our drop at ungodly hours in the morning. Can't praise or recommend this great accommodation enough if you're looking for a place to rest between flights or simply stay in Chennai.
Homely stay- Good Service
on Oct 9, 2017
Stayed there with my family members only for one night : 7/10/2017.
Pros: i) Good location, very near to air port
ii) Excellent service
iii)Very cooperative staffs
iv) Budget stay
v) Free airport drop
vi) Good Rooms-homely atmosphere
Not a big property, suitable for short stay, no restaurant though they serve foods at room at reasonable price.
Highly advised to book, specially if you access airport.
Comfortable, correct, helpful service.
on Aug 22, 2017
A comfortable and well organized hotel which is very easily accessible both from the Airport and the Railways. Nice area, everything you need is available. Flexible and helpful staff. I can recommend it to anyone, especially tourist who are interested in the city of Chennai.
Very convenient for stopover from airport
on Jun 4, 2017
helpful owner arranging transport to and from airport. Food arrives as take away in the room but ok. we stayed our one day in the room as nowhere locally to walk. Good job there was BBC news on television.