on Apr 22, 2017
Superb staff and great service. The beach front chalet had the best view and was so tranquil. Really good food at the restaurant and a big selection to choose from. So welcoming and made sure I had everything I could need.
Friendly staff and okay rooms
on Mar 20, 2017
The staff on Rococo Pelton was amazingly friendly and had a nace attitude. We happened to loose the key to our room, but that was no problem. The restaurant staff was all about service and felt like your friends. On the other hand, the rooms were okay, at the most. A big (but hard) bed, a fan and a private toilet was the pros. The cons were different types of uninvited animals (cockroaches, lizards etc) and the fact that the water didn't have any place to go after a shower. Would recommend to stay a few nights here, maximum.
Super staff, scrumptious food!
on Jan 10, 2017
We visited Palolem just before Christmas and tried a bunch of the beach bars along the strip. Without a doubt, this one was consistently the best. The staff were exceptional. Attentive, really friendly and very happy for you to run up a tab and pay by card. Especially handy, given the situation with the lack of Indian currency. They did charge the usual 4 percent to use a Visa card, but with such low prices for food/drink, it really wasn't an issue. The range of food was good - the usual Indian, Western, Israeli fare. Would recommend the prawn sizzles and any of the fish dishes The shark and King Fish were fresh and so tasty. All of the staff were Nepalese and certainly gave service with a smile.
Looks great online, but a disappointment in person
on Jul 24, 2016
My husband and I visited Rococo for our anniversary earlier this year and we left with nothing but a bad experience. We wanted a beach-side room (or at least one as close to the beach as possible) and had contacted the hotel prior to booking to ensure they could accommodate our request. Only after Jay (the person in-charge) assured us we'd be given "the best room", did we book. Our mistake trusting his word.
We got to Rococo at about midnight and had to look around for someone to check us in for a good 15 mins. This despite us calling Jay while on our way from the airport to let him know. Continuing to sweet-talk us, he led us to the dingiest room on the property, which was, lo and behold, literally the farthest room from the beach. Despite us demanding to know what happened to the "best room", our questions were shrugged off with indifference. The room was dirty, had rocks for pillows, a torn and soiled bed-sheet, a toilet that did not work, no soap and barely a few drops of water in the taps.
When we tried to reason with him the next morning (telling him he needs to give us a better room as promised or we'd leave), Jay hurled abuses at us and was extremely racist (how nice to be mistreated by a fellow Indian). It was evident he favoured the foreign tourists, and had no regard for Indians (barely moments before he was bending over backwards to accommodate the demands of some foreign tourists). When we demanded to see the owner (who eventually turned up and was willing to take our complaints into consideration), Jay got aggressive and physically threatening, and demanded we pay the whole amount for the four days we'd booked, even though the online policy stated that cancellation would mean only one night's pay. Not ones to take such behaviour kindly or wanting to be in that environment a second longer, we handed over the money for one night (which the owner accepted with thanks) and walked off with Jay continuing to curse at us.
We moved to Dylan's, about four shacks down from Rococo, and had the best time. Our neighbours included Indians and foreigners, and the staff at Dylan's were equally courteous to all, as were everyone else who stayed there.