on Dec 22, 2017
The resort was very beautiful. As we entered into it, it felt like we were going into a beautiful goan setting as the steps took us down to our suite, passing through wonderful lawn, inviting-blue pool, well-planted coconut trees like beautiful umbrellas over us and the little cabanas infront of the the suite rooms. And, then we were ready to get sunk into the serene setting, being our first time to Goa, we felt it was a perfect choice we made to stay at this resort. The resort has access to Mandrem beach through a lovely bridge. Being so close to the resort, it makes it easy to spend as much time as we want at the beach. Even nights get pleasant and beautiful with the lights switched on and adorning the place in another beautiful way.
We can spend good time at the beach as it has lot of shacks providing food, massages and sun-decks to sit and enjoy the waves along with the cool breezes.
Our stay would have been more wonderful if a few things would have been taken care of -
The shower curtains were dirty with stains which one would not like to even touch. The phone in our room would not connect. After repairing, it connects only to house-keeping. We had to call house-keeping and ask them to connect us to room service or reception. Once the restaurant manager was educating us what the room service number was, after listening to the whole story about the phone - which was ridiculous!
The place being secluded, it could have been more entertaining if there were any programs at nights involving the guests. Due to no such entertainment, it gets boring after about 2-day stay. There is a yoga room over there..so it could have been better if there were any yoga classes available for the guests at the resort.
Other than these, we loved the place for it's location, design and the beach!!
on Dec 20, 2017
Who says Jun and monsoons in Goa is off-season!
One of our memorable Goa trips where Riva and its hospitality played the key role. The resort has its private beach, very spacious rooms, cleanliness culture, good food, good swimming pool, well organized resort area and a spa. Even if you do not go anywhere, you have a plethora of options to spend your time in the resort itself.
Above all, the hospitality of the management is commendable. If you are on north Goa, this is a place to stay (and if you are there in so called off season, it is definitely a place to be).
on Dec 11, 2017
The resort is located at Mandrem beach, Goa. A secluded place about 20 Kms north from Calangute. The resort has a private access to the beach but that's the end of it. Neither do they have their shack nor the permission to arrange dinner at the beach. What a waste! The resort looks beautiful, specially at night. It has a small swimming pool. Sitting here at night was a great experience. They have a restaurant which mostly serves good food. The breakfast however was a disappointment on both the days of my stay.
Staying at my cottage was a tormenting experience. I think it had a sewage treatment plant nearby. Every time I entered the room I found it stinking like hell. Turning on AC and the exhaust fan in the toilet helped making it livable in about 5 mins. So I ignored the problem the first day which I regret now. The next day I complained and housekeeping lied that they would take care of it. So I entered in hell the second night again. To make things worse, I had my reasons for not giving this hell back to the resort.
Lastly, the resort doesn't provide filtered drinking water at the cottages and the packaged water is billed 47₹ for one litre bottle including service charge. No wonder I saw many people bringing 5L water bottles from outside.
Super location - everything else - average to poor (not worth the price)
on Dec 11, 2017
So it’s all about expectations, my husband and I have stayed in various hotels all around Goa and we’ve rarely been very disappointed. But Riva was pretty bad... I should add that this is in context of the way Riva positions itself and the prices. It’s all about setting expectations.
First the key positives (which made Riva a place we were always interested in staying at) - the location and property are beautiful. Really very beautiful. Sitting on the balcony of our room and looking out at the property and the view is a wonderful memory of our trip and it would be a shame to not mention that in this review. I truly enjoyed that and it will stay with me.
Everything else however - is not what you would expect of a ‘resort’.
The rooms, while spacious and relatively well appointed are not clean. They are not ‘dirty’ but they are not resort-standard. I personally saw them clean our room one of the days and the cleaning was superficial at best - really put me off. If you walk barefoot in a room you have JUST checked into the soles of your feet will be black in a minute with dirt. Towels and bedsheets were washed but worn out and not the color of white that I expect in a resort.
The staff is a bit strange and doesn’t seem to have any sense of what customer service is about (also apparent from the weird replies of the operations manager to many of the reviews on this site itself - that should have given me an inkling before booking that this was a bad idea). The person at the front desk while not unpleasant has a look of permanent apology - like he knows in advance that his default answer to any request will be ‘no’.
Housekeeping: we gave our keys to the front desk at 9 am asking our room be cleaned and went out. When we returned at 3 pm it had not been cleaned and our daughter needed to nap. We were quite unhappy and asked the housekeeping person why it hadn’t been cleaned. His response: the boy cleans more than 10 rooms a day. No apology - more like I should feel ashamed for expecting that my room be cleaned over the 6 hour period that rooms are usually cleaned. I found this really ridiculous. It’s fine to be humane, but this is a hotel and we have paid for a service - employ another ‘boy’ maybe? Don’t cut corners maybe?
The rooms - we booked a pricey room with a sea view. The first room had a sea view alright, but ongoing, loud construction right above, which I don’t think anyone appreciates on a holiday. We asked to change - we immediately were shifted to another room, however I didn’t understand the point of sending us to the first room when it was clear nobody would want to stay there, almost a ‘let’s see if we can get away with it’ attitude. After 3 nights (we were there 4 nights) the AC stopped working in our room. We called the technician in the afternoon. He came over checked a couple of things and said he would be back in 5 mins. 1 hour on and no sign of him. We decided to go out and asked the front desk to check (why did we have to keep pushing for this? They should have been working to get it fixed from the moment we informed them of it - they seemed least bothered). We returned around 9:30 pm, again my daughter was very sleepy, only to be informed that the compressor had broken and we needed to change our room. We had to pack with a sleepy, cranky baby and move, and we had to actually REQUEST that someone help us with the bags. Each time we did this (on checkout as well) they had to be reminded twice or thrice with multiple phone calls to the front desk. My point is some of the appliances are quite old and need upgrading, in some rooms. The newer rooms have issues like construction nearby.
Worst for last - the food - breakfast was included. I have traveled a lot, all around the world - stayed in shacks, budget acco etc. but this is the most atrocious breakfast food I’ve ever come across. Not the spread/ variety, but the actual quality of the food - stale, horrid tasting, tacky. To top it all off the tables were always dirty (even after they were cleaned, because they were never cleaned well) and the crockery was cheap plastic plates - worse than one would see at a kids restaurant.
These may sound like ‘small’ issues to the management, but all together in one trip and at the price we paid - VERY FRUSTRATING.
Riva guys - do the beautiful place you have justice. REVAMP - your rooms, your food, your staff, your attitude!
Good hotel, great location in North Goa
on Dec 9, 2017
Just came back from spending 6 nights at Riva and we loved it.
The hotel grounds are really beautiful, lots of palm trees and a 2 min walk to the beach across a wooden bridge over a peaceful river. Our room was clean and modern, nice big bed and seating area inside along with a balcony which was perfect to sit out on in the early evening. The bathroom was a wet room with a waterfall shower - which was the only part of the room that looked a little tired but still perfectly functional.
Lots of options at breakfast and they also had an omelette and crepe station - although on two mornings the station didn't have anyone serving which was disappointing. Perhaps we were arriving a little late, so would recommend going before 10am.
I would say the only thing that upset us was the taxi's waiting outside of the hotel were pricey and they seemed to quote high compared to other taxi's we got in other parts of Goa.