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Good3/5
Not worth the moneyon Jan 12, 2020
Stayed for 2 nights with family. Too expensive. Breakfast served was not up to the mark and doesn...Read All
Cst 22, Rs No-208,Behind Bus Stop,Near Bank Of Baroda,Lonavala Main Market,LONAVALA,MAHARASHTRA,India,Pin-410401 , Lonavala
Rooms
Super Deluxe Room
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Maps & Neighbourhood
TripAdvisor Reviews
Not worth the money
on Jan 12, 2020
Stayed for 2 nights with family. Too expensive. Breakfast served was not up to the mark and doesn't have much options. Food was cold, needed me escalate to get them reheated. Cleanliness of the room was not there. No towels provided for one room. Poor service. However, reception service was good. Floor tiles were damaged. Curtains were torn off. No hot water in shower.
Pool is basically just for show
on Jan 2, 2020
This is a lovely property in Lonavala, but I dont know most of the resorts keep the depth of the pool to just 3 feets making it just impossible for the ones who would really like to swim. Rest everything is good about this resort.Memorable Event @Retreat
on Sep 10, 2019
We were the group 35 members for Sales review meet at this hote. It was pleasant stay. Hotel team ensure our event success by attending our almost every request. Nice food with even late service. The property is nice and seems recent Renovation.the pool here is just superb and maintained.Rooms are recently painted and good size bed ensure comfort night sleep . Overall it was a nice experience.As always the best place
on Sep 8, 2019
Very nice stay during the monsoonweek as we were there for almost three days and all over Maharashtra there was heavy rain but we stayed in Retreat Heritage very comfortablely, had nice food, room service and enjoyed very nice breakfast...visiting here frequently for last 3 years.thr property is now renovated almost entirely and feel is nice. The swimming pool is just Beautiful. Visited most of the waterfalls caves and other beautiful spots as lonvala is just awesome in monsoon .Business Meet
on Dec 5, 2018
Business / Holiday combination Excellent location, very nice and helpful staff. I spent 2 nights here and the dinner buffet varied daily presenting different cuisine. Also the cooks and waiters were very nice and professional, especially very young waiters rooms are nice, comfortable, the only claim I would have is the furniture - a little bit obsolete ( upholstered bed and sofa, good mattress though). The pool area is also very nice with a Covered and baby pool along . would highly recommend this hotel. It is true, the construction is in nearby building, but it is everywhere and there was a minimum noise out of is, not disturbing at all.
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Overview
Located in the heart of Lonavala, in Maharashtra, Retreat Heritage features a banquet hall, Wi-Fi connectivity, gymnasium, swimming pool and a conference hall.The Retreat Heritage maintains furnished and spacious rooms. Amenities like an air conditioner, attached bathroom/toilet, cable movies, hot and cold water is available. Also, 24-hour room service is provided by the hotel.
Policies
Check in Check out
Hotel Check-in Time is 12 PM, Check-out Time is 10 AM.
Policies
- Guest must be over 18 years of age to check-in to this hotel.
- As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
- The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
- Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
- Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
- There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
- All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
- Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
- Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
- The standard check-in time is 12 PM and the standard check-out time is 10 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
- The primary guest must be at least 18 years old to be able to check into this hotel.
- The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
- Child policy apply which may vary from hotel to hotel.
- Failure to check into the hotel, will attract no show charges as per Hotel policies.
- The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
- Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
- Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
- Note PAN Cards will not be accepted as a valid ID card.
- All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
- In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
- Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.