Scam Hotel-Do not stay here
on Jan 9, 2020
My sister and I stayed here with a group of friends for a wedding. While the rooms are not very nice themselves, we were clearly given one of the worst rooms in the hotel.It smelled like an ashtray, had questionable stains everywhere, had a broken showerhead, no hot water, no fridge and a broken safe. The sheets also felt really dirty and were doused in a really strong musty cologne. My sister and I felt disgusted to sleep on the sheets and I have suspicion to believe they were not washed. When we mentioned our discomfort with the room, we were told there was nothing they could do for us because the whole hotel was booked. Later, they came by with a spray bottle to “clean” the room and on another occasion with a bucket of hot water. After staying there one night we quickly looked for a new place to stay and found a better hotel called Joecons about a mile away. Once we informed them we were leaving, they only then began desperately offering us a better room. We were not interested because they did nothing to help us the day before and we were genuinely disgusted by the room and the absurd service.We demanded a refund but the lady at the front desk said it was not possible and continued telling us to sit down and wait, for what, I don’t know. She even had the audacity to laugh at us when I explained the condition of the room. When they went to go verify if the room was in bad condition which in itself is ridiculous, they in fact confirmed that there was no hot water and were informed that they had a problem with hot water at the hotel overall. Great, but that’s not our problem. In the end, they refused to give us a refund or offer any sort of discount. Oh, I didn’t even mention that they forced us to pay for the mandatory New Years gala which was 70 US dollars and had terrible food, definitely not worth 70 dollars.Unless you want to be scammed do not stay here. They do not care about your stay. I assume they will leave a apologetic message discounting or arguing with my points here, which is absolutely ridiculous. It was the worst hotel room and hotel service I have ever experienced.
Calibrate your expectations
on Jan 3, 2020
A very mediocre property- don’t expect the basics to be working (cleanliness, tv, phone, WiFi) and forget about any value adds (gym, good food, beach front, staff responsiveness).. this is a very basic property and worth it only if you manage to get it at a 3-star price..
My personal Opinion
on Dec 27, 2019
Hotel has good ambience.Good approachable road,,parking and nearness to beach.However some additional facilities can be provided for drivers also as they come from far after driving a long distance.
The food quality and services of room are good .There is internet facility also but many times internet connectivity is not there.All the staff were polite and gave good service
on Dec 26, 2019
I would not call this a resort . There are no facilities in the property apart from Swimming pool . The food buffet has very limited options . We opted for a Suite room and they were fine . Overall i would rate this as an Average place .
Wrong decision to say in this resort
on Dec 26, 2019
Me and my friend family booked this resort thinking it belongs to Royal Orchid group and expecting good service.After checking in we got to know it runs by an Individual and has some tie up with Royal Orchid to provide their name. The food is terrible and unfortunately we had taken package if breakfast and lunch/dinner.As we were in 25th of December , they have mandatory gala dinner charge of 4k for each person for party and the food was really bad .For the name of party ,they will provide one anchor with music who will make you play game .if you are reading this review and still booking it, it would really mistake for you.