Great, but marred by poor location
on Jan 19, 2019
Stayed in Room No 116, from Jan 15 to Jan 17, 2019.
This is a beautiful property but unfortunately located in an isolated, dark location. Kasba, Near Acropolis mall.
The Club rooms are spacious, the bathroom is provided with sufficient frills, the internet and the AC run fine, and the chargers are conveniently placed. It is a really lovable place, once inside the room.
The other flaw is the astronomical food rates. Enjoying its monopoly position, the rates are quite mismatched as per the fare offered.
The breakfast buffet is decent, not very lavish, but fair. Idli Sambar, Dal Luchi, Continental fare, Corn flakes. Eggs and Dosas make to order. Cut fruits, average bakery items. Watermelon Juice and one canned juice. Salted Lemon water and sweet Lassi.
Salute to the extremely courteous Durjoy Bose, the Asst Front Office Manager. He treated me like royalty.
Improved a lot!
on Jan 12, 2019
Hospitality has been improved a lot, nice and professional staff at the front desk. Club rooms are very spacious and value for money. Buffet needs more variety and the staff at restaurant needs more training.
One suggestion to management try to arrange more cabs or local taxi at your hotel as address is quite off the main road.
Overall it’s a good experience at Kolkata.
Unprofessional staff and very irresponsible behaviour
on Jan 11, 2019
Inspite of Advance booking waited almost 5 hr to get my room due to some issues but being in hospitality industry they haven't courtesy to apologise as well. After check in hotel staff will keep coming to count their furniture and You can get your order not before 1 hr
One the best in Kasba
on Dec 9, 2018
Stayed here for the second time on a official visit to the city of joy.
Good wifi speed
Decent hospitality service.
Accesible through Ola, Uber.
Near to acropolis mall.
Food inside the hotel remains costly as it was.
Well still recommened as place of stay. Good services and ambience.
Clean, big rooms and very helpful and friendly staff
on Dec 7, 2018
Hotel picked me up from the airport, they helped me to get my luggage which was not in my plane at arrival. They really care about their guests, Afjal even lend me some money to go to the airplane picking up my luggage. Incredibly friendly and helpful staff!
Huge room, clean and comfortable... The hotel is located near a large shopping centre and restaurants...