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Reflections Guest House

1 room, 2 adults
Good
3.5/5

Friendly owner, close to railway station but waited until close to 0830 hours for a hot showeron Dec 4, 2019

This guest house has been run by the same family for 35 years and in some respects is showing its...Read All

1/B North Lake Road, Kathadimattam, Lake View road, OOTY, TAMIL NADU, India, Pin-643001 , Ooty
Amenities:
  • Parking
  • Internet Access
  • WIFI
  • Transportation Service
  • 24-Hour Security
+ More

Rooms

Budget Room
Hotel Room
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Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Friendly owner, close to railway station but waited until close to 0830 hours for a hot shower
    on Dec 4, 2019
    This guest house has been run by the same family for 35 years and in some respects is showing its age. Owner Prabu was friendly and has excellent English. Do not stay here unless you can cope with climbing about 70 stairs. Some of these are not at standard height. My room had two singles pushed together. Linen and pillows were good, although it lacked a top sheet. With the temperature down to eight degrees Celsius overnight, the lack of heating may be of concern to guests from warmer climates such as many Indians. The room had a chest of drawers and a luggage shelf plus two small bedside tables. There was no chair to sit on. Power points were well placed bedside. Lighting was basic with one globe and a window fluro tube in the bedroom. I was asked whether I preferred an evening or morning shower. At 0700 hours there was no hot water. I had to wait until 0755 before reception answered and was informed the hot water would be available in half an hour. It took about 20 minutes. Regulating the shower to avoid either scalding hot or very cold water was challenging. At Rs.1360 for the tariff, one does not expect the Ritz but surely 24 hour hot water ought be available. The handbasin was cold water only. The room easily fogged with the shower on. The toilet was obviously quite modern. Soap, but not shampoo, was provided. The room had a view of dirty Ooty Lake. Perhaps some of its colour may be from tannins of Australian Eucalypt. - gum - trees widely, and unwisely as tgey are not oart if local ecology - planted, but I will not be drinking the lake water. The cafe did not seem to be open at 0855 hours. With no table and chair in the room, I did not want to eat on the bed. WiFi was largely excellent. It was an easy 350 metre walk to the railway station for highly recommended trains to Coonoor, but unfortunately the steam-operated rack railway 1 in 12 gradient down to Mett. Was closed for 10 days due to a landslide and then heavy follow up rains. Thus was most disappointing. There was no night traffic noise and thankfully no smoke smells. The upper level has a small garden. I could not switch on the small TCL flatscreen TV in the morning but this may have been my mistake.... More
  • hotel_trip
    Unapologetic when they ruined half our clothes in the wash - told us it was our fault!
    on Nov 12, 2019
    Rooms have serious damp issue and are smelly due to this. Staff treated us awfully, we paid for washing to be done and all of our whites were ruined. They chucked everything in one wash and a lot of our clothes were beyond repair. Over 10 items completely ruined. We had to go to them to tell them our clothes were ruined, they didn’t own up to the mistake or apologise but told us it was our fault as we should of separated the washing first - despite the fact we were paying 15-30 rupees PER item, not for one load. They offered no compensation for the ruined clothes but maintained it was our fault for not separating ourselves or telling them whites should be washed separately (isn’t this the first rule of laundry?!) The laundry was returned in a bucket, unfolded, just seems like a lazy and rude service with no care for you or your belongings. Stay here if you like, it’s budget friendly, but if something goes wrong expect no sympathy, apology or help, just rudeness. Whatever you do, don’t let them touch your laundry unless you have money for a new wardrobe!... More
  • hotel_trip
    Excellent budget friendly with lovely amenities
    on Oct 12, 2019
    Very lovely place. Good connectivity. Love the place. Friendly staff. Good deal. Near by Ooty lake. Ooty bus stand, Railways station, Ooty lake and toy train all are near by. Early morning lovely atmosphere. Superb climate.... More
  • hotel_trip
    Fab is not Fabulous in this Reflections!!
    on May 30, 2019
    The location is fairly good with overview to a part of lake. Quite scenic. Also being close to Boat House - a spot of attraction makes it interesting to opt to stay here. Yet the path leading to the rooms is quite weird and at times you feel unsafe to clamber up! The rooms are poorly lit and very eerie looking! With such cool weather, the hot water availability for wash and bath is limited to the timings set by the hotelier!! Though the breakfast is free, the variety is limited only one item what is decided by the cook or the hotelier on a day and only three items are made available in rotation. The quality of food is just passable. The worst aspect is availability of the staff to provide service. Quite curt in response, rude and most of the times not available! No internal phone and need to contact the owner/manager on the phone and the signal being poor will leave you unable to contact!! Breakfast will be available only after 8,30 am and dinner only before 8.30pm!!! You feel that you are staying at the mercy of the hotelier!! The only saving grace was the soft spokenness and at times "going beyond to serve the customer" approach of the manager/owner. Maybe I will never again here!! Since the Value For Money is very low!!... More
  • hotel_trip
    Booking cancelled at last moment
    on Apr 22, 2019
    They cancelled by booking in last week of my travel. I booked the hotel 1 month before. In the last moment I had to search for another hotel. Beware of this hotel. They don't have any policy. I am really disappointed of this behavior.... More
  • Excellent
    33
  • Very Good
    37
  • Good
    26
  • Fair
    10
  • Poor
    16

Overview

Offering free Wi-Fi internet access to its guests, Reflections Guest House is a budget hotel in Ooty. It is located at 0.2 km from the South Lake Road Childrens Park and at 1 km from the Ooty Railway Station. This property houses 12 rooms equipped with makeup mirrors, telephones, TVs, work desks, and wardrobes. All the rooms have balconies and attached bathrooms. This Ooty accommodation provides its guests with laundry service, medical assistance, wake-up calls, and room service. It operates a front desk. A few tourist spots that guests can visit during their stay at Reflections Guest House are Ooty Lake (2 km), Honeymoon Boat House (2 km), and Government Botanical Garden (3 km). The hotel organizes sightseeing tours and activities such as trekking and horse riding. The Ooty Bus Station is at 0.6 km from this property, whereas the Coimbatore International Airport is at 86 km.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.