Very courteous staff, good hotel, good location
on Dec 17, 2018
The hotel De Grand Riviera is located at a great location, and the markets are nearby. The front desk staff is very courteous and helpful. We were first given a room overlooking the main entrance, however, upon request, gave us an upgraded room facing the main pool area.
The rooms are quite good, the attached balcony makes it feel alive and one can just laze around the balcony area or the sofa cum bed provided inside the room. The housekeeping, maintenance and room service staff are good and doing their job pretty well.
1.) Good location, the market and shops are nearby, and not very far from the Calengute beach either.
2.) Very courteous front desk, always ready to help.
3.) Good pool and restaurant service at the pool too.
4.) The food (room service/dining) is quite good and they have a wide variety of items for the same.
1.) The buffet breakfast could improve by providing some choice for continental items too.
Average hostel with very bad sevice
on Nov 26, 2018
We stayed there for 2 nights during our recent trip to Goa. I was kind of unsure to book this hotel after reading all the negative reviews and those reviews turned out to true. This hotel is not maintained properly as most of bathroom fittings are broken, even the sofa bed in our room was broken too. Very bad or almost no house keeping. They didn't change the bedsheets and towels for all my 3days of stay. Coffee and tea maker was not in the room and took almost 2 days to reach in my room after multiple follow up by us that to on the morning when we were about to check out. Pillows were very thin and not at all comfortable. Only good thing about the hotel is the pool. Please book this hotel if you are not having much expectations and not getting a better one in your budget otherwise stay away from this hostel.
on Oct 29, 2018
This is a 1 star hotel. Smells like dry vomit in the halls ways. Sheets are stained and amenities promised are not avalable like the pool. Their is gym is old and filthy. The breakfast was unhygenic and staff were busy playing on their phones. Better to book another hotel. Also hotel is far from the main beach and market. Do not be fooled by the price. It's not worth the trouble.
Don’t waste your money here
on Oct 21, 2018
The hotel has listed very appealing pictures on the internet, however during my visit it was totally opposite in reality. At first, the big swimming pool is not maintained at all. The water was literally yellowish and the white curtain pool deck was missing.
Moving on to the rooms, the bathroom seat was broken, one bathroom bulb was not lit/missing and the toliet was not clean properly. Seriously, looking like a public toliet.
Moreover, there were many stains in the wall of the room.
I complained about the above at the reception and ask them to change the room as unfortunately I booked and paid in advance through yatra with no refund policy. The receptionist guy was rude and told us that we should be happy that we are atleast getting the room in the long weekend.
Advising all to not go for this hotel until they start maintaining the property and respecting their guests.
Good hotel with No proper management
on Sep 8, 2018
I stayed here n found the hotel good but it seems all the department is maintained by separate owner means front office is taking care by some local people n restaurant is given on lease n room service is worst,, start with check in no proper front office is thr some local people on desk maintaining the register n check in process although the check in is fast the room is good . Than comes to swimming pool the pool is great but not maintained properly,,, guest is eating in pool n the wastage is going in pool so cleaning needs much improvement at pool side. Now comes restaurant part the staff is so less here 2-3 boys taking care of all room service n restaurant guest so the service is going to be so late.