Good Nights Sleep
on Dec 5, 2017
We booked this guest house because it was just across the road from the hospital. The room was clean and the service was excellent. There was plenty of choice for breakfast which was freshly made. We were able to park our car in the road nearby with a permit issued by the guest house. The lady in charge, who did not appear to be the owner, was very helpful and made us feel very welcome.
on Oct 31, 2017
We stayed here for two night at the end of October, the staff are very friendly and polite,the guesthouse is spotless! The breakfast choice was very varied and it tasted delicious, it was very hot and you could tell fresh produce had been used, we will definitely stay there again if we return to York!
Owner cancelled my booking and kept the money
on Oct 25, 2017
Absolutely disgusted with the service received from this B&B. When I was on route to stay here I received a phone call from the owner saying that she was cancelling my room because I was late. After debating with her, she said she didn't allow guests after 7pm (although the website says check-in until 8pm)! I complained to Late Rooms but they were not interested.
Looking at the other reviews, it looks like I am not first person this has happened to.
Book at your own risk!
2nd Visit just as good as the first
on Sep 12, 2017
Stayed here last year for York Races and came back again this year. Very nice B & B. rooms nice, food very good and found the staff pleasant and helpful. Would stay again.
Very good position to walk into York centre. Plenty of places to eat.
Rude owner terrible stay and bad service
on Aug 18, 2017
Two days before we arrived for this stay Emma who we assume is the owner phoned and accused us of doing a group booking even though we only booked two rooms which is ok according to booking.com who we used . We went to York to work at a convention . , then we had phone calls and emails telling us we had to cancel one one our rooms because we had made a group booking even though we only booked two rooms , we were basically blackmailed into cancelling one of our rooms , we had to cancel our son and his wife's room , his wife is recovering from and illness and was hoping to spend some time in York to help her recouperation , Emma got her way and we cancelled the room ,she kept the £165 and rented out the room again , I have the emails to back this up of course , her whole thing seemed to be that she was afraid that her other guests would complain about the noise of this " group" , we went to work not to go on a stag or hen do as she inferred , my wife and I are middle aged and stayed at many establishments and never felt so ripped off . Considering her reservations about the noise it was astonishing to have to be in our room with the TV set on low volume because of the sign telling us to keep the TV sound down only to have to listen to the staff arguing loudly late at night . Before we arrived I asked Emma for an apology via email and she ignored it , booking.com expressly told us that it was down to the owners disgression to refund our money ,she decided not to kept out money and re ted the room out again , I have the No Vacancy pictures to prove this , if you decide to disagree with this review Emma I will post the emails to prove I'm not lying , we saw Emma on the last morning and she was exactly what we expected . We were made to feel like we had to prove ourselves just to be allowed to stay. We are truly disgusted