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Radisson Blu Hotel New Delhi Pasc...

1 room, 2 adults
Very Good
4/5

Excellent Place but poor customer serviceon Dec 26, 2017

We stayed there for our Anniversary Celebrations. We have booked it for 3 days. The Hotel is real...Read All

Outer Ring Road, Paschim Vihar, Peera Garhi , West Delhi, NEW DELHI, DELHI, India, Pin-110063 , New Delhi
Amenities:
  • Parking
  • Valet Parking
  • Internet Access
  • WIFI
  • Internet access-wireless
+ More

Rooms

Junior Suite Single
Hotel Room
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In High demand

Deluxe Suite
Hotel Room
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In High demand

Junior Suite Double
Hotel Room
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In High demand

Business Class Single Room
Hotel Room
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In High demand

Executive Suite
Hotel Room
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In High demand

Business Package
Hotel Room
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In High demand

Business Class Double Room
Hotel Room
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In High demand

Superior Double Room
Hotel Room
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In High demand

Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Excellent Place but poor customer service
    on Dec 26, 2017
    We stayed there for our Anniversary Celebrations. We have booked it for 3 days. The Hotel is really good.. Pool side area is awesome. The food served for breakfast and In room dinning, both is delicious. With many pluses, the only minus is the customer service. Waiters see us calling them but ignore and eventually we have to get up and ask for anything. Service is really slow and poor.... More
  • hotel_trip
    Good food, decent price, but worn out rooms and inconsitent/poor service
    on Dec 25, 2017
    So let's start with the good and that is the food. The breakfast had a very nice assortment for you to choose from. I personally liked their south Indian dishes. We were there for 4 nights and the food/selection was consistently good. We also had dinner at Indkaya restuarent and were pleased with the food. The price for New Delhi was decent, no doubt about it. However there are a couple of downsides : First is the rooms, while it is nicely decorated, you can see it is all worn out (walls, floor, furniture) There are stains, chips, cracks all over. It's not that you can't stay in the room but it's not like what you see in the photos. (The room size is decent and quiet) There is no taxi stand at the hotel. So you will have to rely on Uber / Ola. The hotel provides a car service but it's expensive. We were quoted something like INR 1200 for a 10 minute drive which cost me only 120 by Ola. (The cars by the way aren't fancy cars) The service is medicore at best. There was only 1 person at the front desk. I had to wait 10 minutes before I could check in. (There were other staff members, who would walk over to the front desk, look at something and walk away). The same thing applies to the restaurant, we had made a request for soy milk and were repeatedly assured we could get this but when the time came, there were excuses until we kicked a fuss.... More
  • hotel_trip
    Wedding Event on 11DEC17 At Sapphire II - Radisson Blu Hotel Paschim Vihar - New Delhi
    on Dec 21, 2017
    Great Hotel & Hospitality for Banquets Services - we experienced for our Daughters Wedding Event on 11DEC17 at Sapphire II - Excellent Food & Event Handling by the entire Team of Radisson Blu - Paschim Vihar - New Delhi. An event is considered successful based on many factors such as Hotel Location/Ambiance/Adequate Space for Event/Food/Guest Handling/Reception of Baraat/Parking Facilities etc - and we experienced excellent services in all areas. It is highly recommended to use this Hotel for Important Events like Wedding as the Hotel team is well experienced to handle large gatherings. Radisson Blu Paschim Vihar is the best Hotel in West Delhi with regard to Banquet Services. A special note of Thank you for Mr Nishant Narula (Banquet Sales Team) & Chef (Mr Virendra ) for excellent food menu selection/presentation.... More
  • hotel_trip
    My recent trip tp Delhi
    on Dec 20, 2017
    I choose to stay at Radission BLU - Paschim Vihar, Delhi always. For more then 5 years now, seems my decision of staying has proved to be right. Well maintained property, Clean rooms, Courteous staff and restaurants are good.... More
  • hotel_trip
    SHAME...... Worst customer experience of my life being a corporate customer
    on Dec 15, 2017
    HORRIBLE Customer experience EVER.... My company booked me @ Radisson for 2 nights stay for 13th, 14th Dec & turned out to be worst experience ever. Two core standards of customer service & smile were completely lost. Check in: I checked in @ around 11:00 pm & had one of the most cold check in experience without smile, warmth or greeting. I was offered twin beds so I asked if any possibility of king bed & I am told " This is the only room " . There is a way to handle service denial but it was sounded rude. Disaster starts next morning : • I was up by 6:30 as I had few calls starting early morning. I was in 662 & realized lots of noise & chit chat started outside my room after 8. I came to check & realized they were preparing for IELTS exam adjacent to my room & team was working to set it up. From here on I couldn't constantly hear group of 5 to 7 arranging for exams ( they have booked around 3 to 4 rooms including chairs in the lobby outside my room where students can wait ) • I called up guest executive as even my room I had lot of disturbance while I was on official conference calls - She told me I am sending manager to check • After that no notification to me for almost an hour & nuisance continues. So I called up again asking for update & she was " Oh is it still noisy let me check ". When I came out could see group of 8 to 10 outside my rooms including invigilators, students & staff ..ALL THIS WAS HAPPENING ON THE GUEST FLOOR & I HAD TO CLOSE MY CALL TWICE. • Until about now there is on call to tell me what are they doing about this or even courtesy call to show some empathy or apology. • Finally I closed my work & moved out to work from some other location outside hotel & I met duty manager Hitesh near reception. I narrated him entire event since morning & he was like I am aware. He was aware but could nothing to offer me solution or arrange for a small place where I can complete my work peacefully. • I told him that look I have to go out & find some place & he still there was no SENSTIVITY or any attitude to help. He was like okay by what time you will be back? By the time I will ensure everything is over. Are you kidding me??????? Exam will be over any which ways by 5 & I have a problem right now. In front of him I finally stepped out of hotel with my frustration but no help. • In the evening one more issue there was wedding & it was all through common entrance so long waiting for elevators. I have been told to wait for other elevator since they were serving guests & all your could here is the loud music until late night. Summary: • There was no one who proactively called or approached me even once as a service gesture ( though it wouldn't have made much difference since my day was wasted ) • I have never experienced such a shameful service attitude ever even by 3 star or less hotels • There was not even 1% interest demonstrated to help me • It is a sales driven hotel caring damn about customer experience of in-house corporate customers. If you are a business traveler or corporate customer please check for other options because an attitude sucks here & you will be thankful to me for your decision.... More
  • Excellent
    525
  • Very Good
    276
  • Good
    129
  • Fair
    45
  • Poor
    69

Overview

This contemporary hotel is located just 12 miles from Connaught Place. A total of 178 designer guest rooms are available and include 21 spacious suites designed in synchronization with the Neo-Gothic theme of the hotel and include complimentary breakfast. An exceptional range of on-site dining options, include: Level 2, a 24/7 diner with interactive show kitchens, the Indyaki and an Indian specialty restaurant, offering an eclectic mix of traditional flavours.

Policies

Check in Check out

Hotel Check-in Time is 02 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 02 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.