Strictly average hotel
on Oct 6, 2017
We had made all the payment in advance. Ours was a All inclusive Package i.e. stay and food included.
We arrived at around 11. The reception guy was talking to another customer and asked us to wait in the waiting area. This is understood. However, even after he was free, he did not care to call us. Finally, I went and asked for the room. He then asked another housekeeping guy to take us to the room. First impression was not right.
The room was spacious but was not very clean. We could see the layer of dust on furniture. The washrooms were ok ok and not very clean. Again, the second impression was not nice.
We took sight seeing from the hotel and they gave us a cab (paid service, of-course not included in the package). Unfortunately, there was a huge traffic jam and we could not return back in the lunch timings. On asking reception about food, they informed that they have kept food for us and we can sit in the dining area for the same (positive, finally).
There was a magic show organised in the night. It was quite fun. Again, positive.
During, checkout, we were asked to pay Rs. 120 for tea ordered outside the tea hours. I argued that we had ordered tea (outside tea hours) only on the checkin day. So it should be 60. To my surprise, the guy immediately made it 60. This made me wonder, if it was genuine mistake or planned con activity.
To be honest, food was excellent. This hotel is near to the market area. It was costly but that may be due to long weekend and prices may be jacked up for the "season".
All the staff will constantly remind you of the tip during the checkout. The reception guy refused to give me a bill for our stay. This may be the usual thing for advance payment people or I must have looked extremely stupid. I did not argue much and left for my return journey.
Really a heritage one
on May 30, 2017
First of all, rooms are very clean.
As the atmosphere was very humid, floors were wet.
Staff is humble and co-operative.
They arrange us for local sight seeing.
Rates are average as we booked the hotel online.
on Mar 24, 2017
I visited this hotel for two nights from march21st. I paid 9k as it was a package. It was a pathetic experience. I have many complaints but m listing a few..
1.The management is extremely rude and don't accept their mistakes
2. The water from the shower was brown! And there was no 24hr hot water as promised
3.Me and my frnd both had stomach upset after eating for the first night.
4.The staff is absolutely desperate for tips and will constantly remind u of the same
5.The worst were bed bugs on the bed which caused us rashes!!! I mean come on..That is unacceptable..Finally they excused our rs.210 checkout bill as a gesture of sorry. Wt a great favour!!!
Overall I wish I could rate this hotel in negatives. AVOID EVEN IF ITS A FREE TRIP
on Feb 14, 2017
I have stayed at Pratap Heritage Hotel for 2 nights package from 12th Feb17 to 14th Feb17. Booked through Mauzee Holidays , Ghatkoper. Hotel is located at main market of Mahabaleshwar.
This hotel is 2 storeyed building with small lobby, reception counter, dining area and game zone only carrom and Table tennis at ground floor. Indoor Swimming pool is open at fix time. Rooms are available on 1st and 2nd floor and few on ground floor too. They do not have elevator so for elderly people should insist for ground floor rooms.
All rooms look same as there is no very big difference in standard room and Heritage room interior. Except Jacuzzi and bathtubs attached. So if you are not interested in all these luxury things go for standard room only.
The check-in time is 10 am and Check out 9 am so if you reach there early morning you have to wait at lobby playing carrom board or sitting on sofa and just wait for your call to check in. I had spent 4 hrs in lobby.
The breakfast starts at 8.15 am around which is chargeable for first day check-in as it is not included in your package. Rs.175 per person is charge or you can order something else from menu card which is quite reasonable.
They serve amazing mouth watering veg food in breakfast,lunch and Dinner.
Evening tea or coffee is also free till 7 pm.
They have nice rooms & dining service.
On each floor they have room service desk. Though they have buffet system still they serve you on your table too which is nice thing.
For sightseeing points are fixed but I would suggest you to ask them to drop Manama jam factory & Mini's Chikki and Fudge outlet point. It is useless rather tell him to drop you at Mapro Garden. Mapro Garden comes before these 2 shops and then after Parsi Point and Table Land points as all these on same route of Panchgani. Still they have not covered Mapro Garden in package intentionally.
They do not take you in some factory showing how jam or fudge is made. It is misleading. You can buy all these in Mahabaleshwar Market at discount prices as all these companies have sales outlet everywhere.
Pratapgarh is not covered in package but I got it fortunately.
Private taxi is very costly as driver charges you minimum Rs.100 for any short distance upto 3 kms.
There is one small issue with their staff is all from delivery boy to service counter people and dining area to watchman all are behind you for some tip amount at the time of check out which is damaging image of hotel. This same issue is highlighted by many visitors on all internet sites but management is doing nothing on it.
Note this is 2 star hotel so accordingly I am rating this hotel in that category as below from 5 stars
Food Quality - 5 star
Room Service - 5 star
Rooms Interior - 4 star
Connectivity from market - 5 star
Staff Courtesy - 4 star
Car Parking - Outside Hotel On Road
Totally value for money spending time in this hotel.
Good family hotel
on Jan 5, 2017
Hotel location is good just behind the main market.
We had booked a plan with all meals. Food was good but with limited options, like in desert there was only one option and that too was limited.
Staff was good and supportive but they expect tip at the end of the visit.
Rooms were clean and the floor staff made sure that rooms are cleaned daily.