on Nov 1, 2017
After three or four consecutive visits the lady Maître D’ must have decided that I was coming too often because she didn’t even accompany my lady friend and myself to our table which was very heavy to move. As I waived to her she came over and I asked if it was customary to let customers move tables and chairs she said it was because “we are not a gastronomical restaurant “... when I asked her if she wanted me to never come again she answered with a very unconvincing “no” and walked away. For unknown reasons, most of the female staff were a little on the arrogant side while the male sommelier, who remembered me from my past visits, was excellent and quick to react. In summary, I felt unwanted and will not come again. But i am a difficult customer...
on Sep 10, 2017
We waited almost one hour before ordering, then were asked twice to change our choices because of unavailability of meals. Overall very disappointing experience, poor service and average quality food.
Worst experience ever
on Jun 13, 2016
1. Over change the price, and not let you know before they charge.
2. Mess up with bookings, e.g. keep the booking (and may charge on it) even you have checked out
3. Missed multiple times on laundry, supposedly to pick up on Wednesday and give back on Thursday as common hotel practice, but failed to deliver till next Tuesday and in the meanwhile promising to deliver on Friday, Saturday, and next Monday respectively.
No real complaint on what I didn't like - everything was spot on!
on Jun 10, 2016
I loved the staff and their friendliness! When we arrived, we were greeted with amazingly friendly staff who checked us in and asked if we had a preference in our room (it must've been quiet). Once there, we loved our room but it was quite warm and stuffy but we pushed through. However, in the evening time, we came down to reception and advised them of our problem and the night staff gave us a different room to sort the issue! It was that easy and it was incredible how great they are.
Still my favourite boutique hotel in Brussels
on May 4, 2016
It's been a few years since i discovered the rooms and the charm of Odette en Ville Boutique hotel. Always up to expectations. What is magic about that place? It combines cosines, exclusive design of a splendid dark cocoon atmosphere, high standard bathroom and a friendly dedicated elegant staff. The hotel is ideally located uptown and the valet service will easily find a parking space for you.