on Dec 27, 2017
I stayed at Poonmari in Dec 2017. Room was clean / hygiene & adequate for two people. Hotel staff was very co-operative & helpful. Food was also very good & tasty. Overall we enjoyed our stay in this hotel. Good stay, good food
Good stay with quite an affordable budget
on Dec 24, 2017
Must I say with all the amenities, in this range you will get on of the best ambiences in ooty town.Good stay, good food and good budget. In the heart of town, pretty much everything is in range and the support staffs were awesome.
Awesome stay and good hotel
on Dec 2, 2017
Stay was good room good, clean and hygiene, breakfast good, location good, staff great, only issue dinner food not great they use lot of special spices.. We stay for four nights I would say go for it.. If dinner good then deserve 5star
Average Place. Less on aminities
on Oct 5, 2017
I with my family stayed at Poonmari during early October 2017. We had booked 2 rooms. Royal Suite and Suite 1 month back. One day before arrival, we called the hotel to provide adjacent rooms. They mentioned one in on GF and other on FF. However, on arrival, they gave us 2nd Floor room and said all are full. on reminding them that we had called to confirm this day before, they acted clueless and not helpful. No lift.
No room slippers/ complimentary Mineral water is provided. Some cookies were there which we avoided.
Breakfast was tasteless and definitely not expected from such hotel. I wanted to pack little pongal for my 2 year old kid, which they said had to be requested first and complained a lot that it is not allowed. I said that while booking i have included his breakfast in hotel price and since now the kid is not eating, it should be considered. Then they packed small quantity.
Nowhere I had seen and experienced this thing.
Also i requested milk for my kid, which was by the way included in breakfast buffet. They charged me 35 Rs for 100 ml. ridiculous.
In the night, I have requested outside milk (which i had purchased) to be boiled for my kid as they didn't have full cream milk. Earlier they were reluctant, but thn told they will provide by 10:00pm after kitchen closes. After repeated calls and requests, they provided the milk by 10:45pm by that time my kid has already slept. We felt very bad and not at all welcome. They should have been more courteous to guests request.
In summary, your every request will be denied upfront. After repeated persuasion only will it be addressed. Complimentary breakfast is not good. Dinner (ala crte) is okay.
on Aug 16, 2017
The stay was pleasant . Neat and clean resort. Safe and easily accessible as It is very close to lake. Friendly staffs too. Food(veg) was great. Best place to stay as a family or couples.
Wonderful job team. Keep it up.