Good Rooms, Horrific Travel Desk
on Dec 20, 2016
Had a pleasant stay at this hotel but was soured by their travel desk. The 1800 rupee taxi ride to Puducherry was quoted to us at a ridiculous 5000 rupees - a total ripoff.
The food is subpar and location not great (right on the main road) but the restaurant a few doors down is excellent.
Rooms clean and comfortable.
on Oct 6, 2016
I have booked a room there for 6th October through online booking.com. I was shocked when they offered me so dirty room. Wifi was not working. The staff behaved so rudely even they don't know how to talk or entertain a guest.
Charging so many extra amount and taxes. I will not recommend this hotel to anyone.
-1* I will give
Unprofessional Receptionists and Wi-fi not working
on Oct 6, 2016
I booked a room in this hotel the 3rd time. The 2nd time I booked a room in this hotel via an online hotel booking website. I had some complaints with the cleanliness of the room, so I posted my review and complaint on the site from where I booked the room. I though the hotel people will look into the matter and will take care of the issue for other travellers.
But this time, when I checked in, the reception person started arguing with me that why I posted a complain on that online hotel booking site, and he told me that the website sent them a notice with a strict warning of delisting their hotel from the list.
The guy at the hotel reception behaved so rudely. Well, the reason behind booking room in this hotel every time I come to Chennai is that they provide free wi-fi service (included in the booking amount). As I work in a private company, getting connected to the internet and my work is much precious for me.
But they intentionally gave me the room where wifi do not work. I went to the reception two times, but the reception guy told me that he can't help me. He gave me 2 options, either choose a luxury room on 1st floor and pay 1000 rs. more for per night or wait for next night, as they will change the room tomorrow night.
I asked him to get me the luxury room at the same amount for which I booked my room, then he again started arguing with me rudely. I though it is better to come back to my room and change the hotel the next day. This was my last time booking in this hotel.
Anyone who is booking due to the reason they have a wifi service for their guests, don't believe in their false commitment. I only know what problems and losses I had to face due to no internet connection.
Least recommended to any traveller!
Convenient location,basic amenities
on Jun 25, 2016
Based on earlier reviews I booked through booking.com to stay here for 2 nights arriving late night. I had called the previous night to re confirm.
Yet the person at the counter had no record on his register and gave a room after I produced the booking reference and other details.
The room was basic, the ac worked well, and the bathroom was adequate. The shower head could be changed. Keeping a kettle with a few sachets of tea,coffee,sugar, milk powder could be a help.
We had breakfast,dinner,an evening snack and dinner while we were there and the food was fine.
On our second day the staff provided an early breakfast at 7am as per our request.
Only one towel for 2 people. Second towel brought.However when room was cleaned we were back to one towel.
At the restaurant they do not provide spoons till you ask.
Minor glitches but overall a good experience
Our stay Planet Mount Hotel in March 2016
on Apr 29, 2016
The location of the hotel is good & is near Panagal Park very useful for morning walkers.The rooms are not so comfortable & service was average .There was no complimentary breakfast & restaurant of the hotel is also not good forcing us to take food outside.